Tickets without or with optional customer data

[wjozsi]

Dear all,

I'm new to the amazing OTRS so maybe this is an easy question but after half day unsuccessful searching I decided to ask the forum.

I would like to have the possibility to open tickets without a mandatory customer data. Or at least the customer e-mail should be optional (rest can be handled with some default value). Is that possible without digging deeply into the core?

Reason: we would like to open tickets based on phone calls of unknown or partially known customers. The Customer Frontend won't be used at all.

Thank you for your support!

József

[crythias]

Please see posts related to the following search: https://www.google.com/search?q=site:fo ... mailinator

[wjozsi]

Thanks for the surprisingly quick answer. The solutions described at the pages you suggested were also my thoughts - I just hoped there was a more elegant way

Best regards,

József