Idea: External Cross Reference ldap

[crythias]

This is a thought exercise in multi-ldap environments. It may not apply to you, it may break things, but if you have need of more ldap connections, you might at least look at this and comment.
http://msdn.microsoft.com/en-us/library ... s.85).aspx
Summary: it may be possible to create an external cross reference ldap configuration in one of your active directory servers to pass the request to another ldap server.
Now, whether you'll have permissions enabled on the SearchUser to do that followup in the other ldap tree is a different issue, but the *idea* is that a request can be forwarded to the other server from a single ldap configuration in otrs.

Again, just an idea. It's not established enough for a howto, but if you're an LDAP/ActiveDirectory guru and you understand what these concepts represent, it could theoretically be possible to use one ldap OTRS connection to query multiple cross-forest ldap servers. For no additional cost, and no changes necessary to OTRS code.