Leider bekommen wir aber nicht den Zugriff über customer.pl und dort über Company Tickets. Hier werden immer nur die eigenen Tickets angezeigt, doch nicht die aus den CustomerIDs. Was muss hier noch zusätzlich eingestellt werden?
> $Self->{CustomerUser} = {
> Name => 'LDAP Domino',
> Module => 'Kernel::System::CustomerUser::LDAP',
> Params => {
> Host => 'xxx',
> BaseDN => 'xxx',
> SSCOPE => 'sub',
> SourceCharset => 'utf-8',
> DestCharset => 'iso-8859-1',
> },
> CustomerKey => 'uid',
> CustomerID => 'mail',
> CustomerUserListFields => ['cn', 'mail'],
> CustomerUserSearchFields => ['cn', 'mail', 'sn'],
> CustomerUserPostMasterSearchFields => ['mail'],
> CustomerUserNameFields => ['givenname', 'uid'],
> CustomerUserExcludePrimaryCustomerID => 0,
> CustomerUserSearchListLimit => 500,
> Map => [
> # note: Login, Email and CustomerID needed!
> # var, frontend, storage, shown, required, storage-type
> [ 'UserSalutation', 'Title', 'personalTitle', 1, 0, 'var' ],
> [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
> [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
> [ 'Officestreetaddress', 'Officestreetaddress', 'officestreetaddress', 1, 1, 'var' ],
> [ 'UserLogin', 'Login', 'uid', 1, 1, 'var' ],
> [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
> [ 'Tele_Nr', 'telephonenumber', 'telephonenumber', 1, 1, 'var' ],
> [ 'Mobile_Nr', 'mobile_nr', 'mobile', 1, 1, 'var' ],
> [ 'Client_Machine', 'Client_Machine', 'clntmachine', 1, 1, 'var' ],
> [ 'Department', 'department', 'department', 1, 1, 'var' ],
> [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
> ['UserCustomerIDs', 'CustomerIDs', 'EmployeeID', 1, 0, 'var', '', 0 ],
> [ 'Title', 'Title', 'title', 0, 1, 'var' ],
> [ 'UserID', 'UserID', 'uid', 0, 1, 'var' ],
> [ 'Location', 'Location', 'location', 1, 1, 'var' ],
> ],
> };
>
