Client autoregistration

Moderator: crythias

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OvaleZ
Znuny newbie
Posts: 3
Joined: 07 Jun 2012, 21:29
Znuny Version: 3.1.6

Client autoregistration

Post by OvaleZ »

Hello all!

the situation is so: customer sent an email to support@... .com with the problem. Messages from this email are sent to queue.
Is there any way to automatically create an client account by using email of sender and auto-generated password?

This is needed because when client is sent the message to support they cannot see the status of the ticket because they are not registered as client.

Thanks!
crythias
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Re: Client autoregistration

Post by crythias »

I understand your request, but there is another point of view that random people who send you email aren't customers...
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marconi
Znuny newbie
Posts: 19
Joined: 12 Jul 2012, 13:48
Znuny Version: 3.1.7
Real Name: Marconi

Re: Client autoregistration

Post by marconi »

crythias wrote:I understand your request, but there is another point of view that random people who send you email aren't customers...
But let's say, every message sent to that email address its sender should be registered to be treated like a customer that can follow up your tickets.
crythias
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Re: Client autoregistration

Post by crythias »

Create a ticket event (programming) to do that.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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marconi
Znuny newbie
Posts: 19
Joined: 12 Jul 2012, 13:48
Znuny Version: 3.1.7
Real Name: Marconi

Re: Client autoregistration

Post by marconi »

crythias wrote:Create a ticket event (programming) to do that.
I got it. Thanks!
kalkulatorkredytowy
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Posts: 1
Joined: 24 Jul 2012, 19:42
Znuny Version: 3.1.1
Real Name: kredyty hipoteczne
Company: Kalkulator

Re: Client autoregistration

Post by kalkulatorkredytowy »

I did ticket event for mine and it does the job. You should try it.
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