Integrate OTRS

[diahbn]

Hi, I've been asked to integrate OTRS with other application through CMDB, anyone can help me with it? Here is the sample of requirement that i want to integrate in OTRS..

Customer

1. CustomerID (Primary Key)

2. Country

3. Company


Any help would be greatly appreciated.Thanks!

[jojo]

That looks like a customer DB...

[diahbn]

Hi jojo,

that sample is the field sample that i have to create in cmdb, my question here is how to integrate that field to another application.

[jojo]

there is no default way for this, so you need to develop

[diahbn]

Can you explain to me more how to do it, if you dont mind?

[jojo]

read the developer book (doc.otrs.org) and the code

[diahbn]

Hi again jojo,

I wanna integrate cmdb comp class, which do you think the best i use for that integration? xml, api, or webservice? Thank you very much in advance

[jojo]

you need to develop a new module, like the customer part or the note part of a CI which connects to your database.

[diahbn]

I found this ITSMConfigItem.xml file in OTRS. Is this file suitable to be modified to do the integration?

<?xml version="1.0" encoding="iso-8859-1" ?>
<otrs_config version="1.0" init="Config">
<CVS>$Id: ITSMConfigItem.xml,v 1.39 2012/05/15 12:38:43 ub Exp $</CVS>
<ConfigItem Name="Frontend::Module###AdminITSMConfigItem" Required="0" Valid="1">
<Description Translatable="1">Frontend module registration for the agent interface.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
<Setting>
<FrontendModuleReg>
<Group>admin</Group>
<Description>Admin</Description>
<Title>Config Item</Title>
<NavBarName>Admin</NavBarName>
<NavBarModule>
<Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
<Name Translatable="1">Config Items</Name>
<Description Translatable="1">Create and manage the definitions for Configuration Items.</Description>
<Block>Ticket</Block>
<Prio>495</Prio>
</NavBarModule>
</FrontendModuleReg>
</Setting>
</ConfigItem>
<ConfigItem Name="Frontend::Module###AgentITSMConfigItem" Required="0" Valid="1">
<Description Translatable="1">Frontend module registration for the agent interface.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
<Setting>
<FrontendModuleReg>
<GroupRo>itsm-configitem</GroupRo>
<Description>ITSM Config Item Overview</Description>
<NavBarName>Config Item</NavBarName>
<Title>Config Item</Title>
<NavBar>
<Description>Configuration Management Database</Description>
<Name>CMDB</Name>
<Type>Menu</Type>
<Block>ItemArea</Block>
<Image>itsm_configitem.png</Image>
<Link>Action=AgentITSMConfigItem</Link>
<NavBar>Config Item</NavBar>
<AccessKey></AccessKey>
<Prio>3200</Prio>
</NavBar>
<NavBar>
<Description>Overview</Description>
<Name>Overview</Name>
<Image>overview.png</Image>
<Link>Action=AgentITSMConfigItem</Link>
<Type></Type>
<Block></Block>
<NavBar>Config Item</NavBar>
<AccessKey></AccessKey>
<Prio>100</Prio>
</NavBar>
<Loader>
<CSS>ITSM.Agent.Default.css</CSS>
</Loader>
</FrontendModuleReg>
</Setting>
</ConfigItem>
<ConfigItem Name="Frontend::Module###AgentITSMConfigItemZoom" Required="0" Valid="1">
<Description Translatable="1">Frontend module registration for the agent interface.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
<Setting>
<FrontendModuleReg>
<GroupRo>itsm-configitem</GroupRo>
<Description>Config Item Zoom</Description>
<Title>Zoom</Title>
<NavBarName>Config Item</NavBarName>
<Loader>
<CSS>ITSM.Agent.Detail.css</CSS>
<CSS>ITSM.Agent.Default.css</CSS>
<CSS>ITSM.Print.css</CSS>
<CSS_IE7>ITSM.Agent.Detail.IE7.css</CSS_IE7>
<JavaScript>thirdparty/jquery-tablesorter-2.0.5/jquery.tablesorter.js</JavaScript>
<JavaScript>Core.UI.Table.Sort.js</JavaScript>
<JavaScript>ITSM.Agent.Zoom.js</JavaScript>
</Loader>
</FrontendModuleReg>
</Setting>
</ConfigItem>
<ConfigItem Name="Frontend::Module###AgentITSMConfigItemEdit" Required="0" Valid="1">
<Description Translatable="1">Frontend module registration for the agent interface.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
<Setting>
<FrontendModuleReg>
<Group>itsm-configitem</Group>
<Description>Config Item Edit</Description>
<Title>Edit</Title>
<NavBarName>Config Item</NavBarName>
</FrontendModuleReg>
</Setting>
</ConfigItem>
<ConfigItem Name="Frontend::Module###AgentITSMConfigItemPrint" Required="0" Valid="1">
<Description Translatable="1">Frontend module registration for the agent interface.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
<Setting>
<FrontendModuleReg>
<GroupRo>itsm-configitem</GroupRo>
<Description>Config Item Print</Description>
<Title>Print</Title>
<NavBarName>Config Item</NavBarName>
</FrontendModuleReg>
</Setting>
</ConfigItem>
<ConfigItem Name="Frontend::Module###AgentITSMConfigItemAdd" Required="0" Valid="1">
<Description Translatable="1">Frontend module registration for the agent interface.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
<Setting>
<FrontendModuleReg>
<Group>itsm-configitem</Group>
<Description>Config Item Add</Description>
<Title>Add</Title>
<NavBarName>Config Item</NavBarName>
<NavBar>
<Description>New</Description>
<Name>New</Name>
<Image>new.png</Image>
<Link>Action=AgentITSMConfigItemAdd</Link>
<Type></Type>
<Block></Block>
<NavBar>Config Item</NavBar>
<AccessKey></AccessKey>
<Prio>200</Prio>
</NavBar>
</FrontendModuleReg>
</Setting>
</ConfigItem>
<ConfigItem Name="Frontend::Module###AgentITSMConfigItemSearch" Required="0" Valid="1">
<Description Translatable="1">Frontend module registration for the agent interface.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
<Setting>
<FrontendModuleReg>
<GroupRo>itsm-configitem</GroupRo>
<Description>Search Config Items</Description>
<Title>Search</Title>
<NavBarName>Config Item</NavBarName>
<NavBar>
<Description>Search Config Items</Description>
<Name>Search</Name>
<Image>search.png</Image>
<Link>Action=AgentITSMConfigItemSearch</Link>
<LinkOption>onclick="ITSM.Agent.ConfigItem.Search.OpenSearchDialog('AgentITSMConfigItemSearch'); if (event.stopPropagation) { event.stopPropagation(); } else { window.event.cancelBubble = true; } return false;"</LinkOption>
<NavBar>Config Item</NavBar>
<Type></Type>
<Block></Block>
<AccessKey></AccessKey>
<Prio>300</Prio>
</NavBar>
<Loader>
<CSS>ITSM.Agent.Detail.css</CSS>
<CSS>ITSM.Table.css</CSS>
<CSS>ITSM.Print.css</CSS>
<CSS_IE7>ITSM.Agent.Detail.IE7.css</CSS_IE7>
<JavaScript>thirdparty/jquery-tablesorter-2.0.5/jquery.tablesorter.js</JavaScript>
<JavaScript>Core.UI.Table.Sort.js</JavaScript>
<JavaScript>ITSM.Agent.Zoom.js</JavaScript>
</Loader>
</FrontendModuleReg>
</Setting>
</ConfigItem>
<ConfigItem Name="ITSMConfigItem::Frontend::MenuModule###000-Back" Required="0" Valid="1">
<Description Translatable="1">Shows a link in the menu to go back in the configuraton item zoom view of the agent interface.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::ITSMConfigItem::MenuModule</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::Output::HTML::ITSMConfigItemMenuGeneric</Item>
<Item Key="Name">Back</Item>
<Item Key="Description">Back</Item>
<Item Key="Action"></Item>
<Item Key="Link">Action=AgentITSMConfigItem;ClassID=$QData{"ClassID"}</Item>
<Item Key="Target">Back</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="ITSMConfigItem::Frontend::MenuModule###200-History" Required="0" Valid="1">
<Description Translatable="1">Shows a link in the menu to access the history of a configuration item in the its zoom view of the agent interface.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::ITSMConfigItem::MenuModule</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::Output::HTML::ITSMConfigItemMenuGeneric</Item>
<Item Key="Name">History</Item>
<Item Key="Description">History</Item>
<Item Key="Action">AgentITSMConfigItemEdit</Item>
<Item Key="Link">Action=AgentITSMConfigItemHistory;ConfigItemID=$QData{"ConfigItemID"};VersionID=$QData{"VersionID"}</Item>
<Item Key="Target">PopUp</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="ITSMConfigItem::Frontend::MenuModule###300-Edit" Required="0" Valid="1">
<Description Translatable="1">Shows a link in the menu to edit a configuration item in the its zoom view of the agent interface.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::ITSMConfigItem::MenuModule</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::Output::HTML::ITSMConfigItemMenuGeneric</Item>
<Item Key="Name">Edit</Item>
<Item Key="Description">Edit</Item>
<Item Key="Action">AgentITSMConfigItemEdit</Item>
<Item Key="Link">Action=AgentITSMConfigItemEdit;ConfigItemID=$QData{"ConfigItemID"}</Item>
<Item Key="Target">PopUp</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="ITSMConfigItem::Frontend::MenuModule###400-Print" Required="0" Valid="1">
<Description Translatable="1">Shows a link in the menu to print a configuration item in the its zoom view of the agent interface.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::ITSMConfigItem::MenuModule</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::Output::HTML::ITSMConfigItemMenuGeneric</Item>
<Item Key="Name">Print</Item>
<Item Key="Description">Print</Item>
<Item Key="Action">AgentITSMConfigItemPrint</Item>
<Item Key="Link">Action=AgentITSMConfigItemPrint;ConfigItemID=$QData{"ConfigItemID"};VersionID=$QData{"VersionID"}</Item>
<Item Key="LinkParam">target="print"</Item>
<Item Key="Target">PopUp</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="ITSMConfigItem::Frontend::MenuModule###500-Link" Required="0" Valid="1">
<Description Translatable="1">Shows a link in the menu that allows linking a configuration item with another object in the config item zoom view of the agent interface.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::ITSMConfigItem::MenuModule</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::Output::HTML::ITSMConfigItemMenuGeneric</Item>
<Item Key="Name">Link</Item>
<Item Key="Description">Link</Item>
<Item Key="Action">AgentLinkObject</Item>
<Item Key="Link">Action=AgentLinkObject;SourceObject=ITSMConfigItem;SourceKey=$QData{"ConfigItemID"}</Item>
<Item Key="Target">PopUp</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="ITSMConfigItem::Frontend::MenuModule###600-Duplicate" Required="0" Valid="1">
<Description Translatable="1">Shows a link in the menu to duplicate a configuration item in the its zoom view of the agent interface.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::ITSMConfigItem::MenuModule</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::Output::HTML::ITSMConfigItemMenuGeneric</Item>
<Item Key="Name">Duplicate</Item>
<Item Key="Description">Duplicate</Item>
<Item Key="Action">AgentITSMConfigItemEdit</Item>
<Item Key="Link">Action=AgentITSMConfigItemEdit;DuplicateID=$QData{"ConfigItemID"};VersionID=$QData{"VersionID"}</Item>
<Item Key="Target">PopUp</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="ITSMConfigItem::NumberGenerator" Required="1" Valid="1">
<Description Translatable="1">Selects the configuration item number generator module. "AutoIncrement" increments the configuration item number, the SystemID, the ConfigItemClassID and the counter are used. The format is "SystemID.ConfigItemClassID.Counter", e.g. 1205000004, 1205000005.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Core::ITSMConfigItem</SubGroup>
<Setting>
<Option Location="Kernel/System/ITSMConfigItem/Number/*.pm" SelectedID="Kernel::System::ITSMConfigItem::Number::AutoIncrement"></Option>
</Setting>
</ConfigItem>
<ConfigItem Name="LinkObject::DefaultSubObject###ITSMConfigItem" Required="1" Valid="1">
<Description Translatable="1">Defines the default subobject of the class 'ITSMConfigItem'.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Core::LinkObject</SubGroup>
<Setting>
<String Regex="">Computer</String>
</Setting>
</ConfigItem>
<ConfigItem Name="Stats::DynamicObjectRegistration###ITSMConfigItem" Required="0" Valid="1">
<Description Translatable="1">Module to generate ITSM config item statistics.</Description>
<Group>Framework</Group>
<SubGroup>Core::Stats</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::System::Stats::Dynamic::ITSMConfigItem</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="ImportExport::ObjectBackendRegistration###ITSMConfigItem" Required="0" Valid="1">
<Description Translatable="1">Object backend module registration for the import/export module.</Description>
<Group>ImportExport</Group>
<SubGroup>ObjectBackend::ModuleRegistration</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::System::ImportExport::ObjectBackend::ITSMConfigItem</Item>
<Item Key="Name">Config Item</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="ITSMConfigItem::EventModulePost###100-History" Required="0" Valid="1">
<Description Translatable="1">Config item event module that enables logging to history in the agent interface.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Core::ITSMConfigItem</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::System::ITSMConfigItem::Event::DoHistory</Item>
<Item Key="Event">(ConfigItemCreate|VersionCreate|DeploymentStateUpdate|IncidentStateUpdate|ConfigItemDelete|LinkAdd|LinkDelete|DefinitionUpdate|NameUpdate|ValueUpdate|DefinitionCreate|VersionDelete)</Item>
<Item Key="Transaction">0</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="ITSMConfigItem::Frontend::HistoryOrder" Required="1" Valid="1">
<Description Translatable="1">Shows the config item history (reverse ordered) in the agent interface.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::ITSMConfigItem::ViewHistory</SubGroup>
<Setting>
<Option SelectedID="normal">
<Item Key="reverse">reverse</Item>
<Item Key="normal">normal</Item>
</Option>
</Setting>
</ConfigItem>
<ConfigItem Name="Frontend::Module###AgentITSMConfigItemHistory" Required="0" Valid="1">
<Description Translatable="1">Frontend module registration for the agent interface.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
<Setting>
<FrontendModuleReg>
<GroupRo>itsm-configitem</GroupRo>
<Description>Config Item History</Description>
<Title>History</Title>
<NavBarName>Config Item</NavBarName>
</FrontendModuleReg>
</Setting>
</ConfigItem>
<ConfigItem Name="GeneralCatalogPreferences###DeploymentStates" Required="0" Valid="1">
<Description Translatable="1">Parameters for the deployment states in the preferences view of the agent interface.</Description>
<Group>GeneralCatalog</Group>
<SubGroup>GeneralCatalog::Preferences</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::Output::HTML::GeneralCatalogPreferencesGeneric</Item>
<Item Key="Class">ITSM::ConfigItem::DeploymentState</Item>
<Item Key="Label">Deployment State Type</Item>
<Item Key="Desc">Deployment State Type.</Item>
<Item Key="Data">
<Hash>
<Item Key="postproductive">postproductive</Item>
<Item Key="preproductive">preproductive</Item>
<Item Key="productive">productive</Item>
</Hash>
</Item>
<Item Key="PrefKey">Functionality</Item>
<Item Key="Block">Option</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="ITSMConfigItem::Permission::Class###010-ClassGroupCheck" Required="0" Valid="1">
<Description Translatable="1">Module to check the group responsible for a class.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Core::ITSMConfigItem</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::System::ITSMConfigItem::Permission::ClassGroupCheck</Item>
<Item Key="Required">0</Item>
<Item Key="Granted">1</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="ITSMConfigItem::Permission::Item###010-ItemClassGroupCheck" Required="0" Valid="1">
<Description Translatable="1">Module to check the group responsible for a configuration item.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Core::ITSMConfigItem</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::System::ITSMConfigItem::Permission::ItemClassGroupCheck</Item>
<Item Key="Required">0</Item>
<Item Key="Granted">1</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="ITSMConfigItem::Frontend::AgentITSMConfigItem###Permission" Required="1" Valid="1">
<Description Translatable="1">Required permissions to use the ITSM configuration item screen in the agent interface.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::ITSMConfigItem::Permission</SubGroup>
<Setting>
<String Regex="">ro</String>
</Setting>
</ConfigItem>
<ConfigItem Name="ITSMConfigItem::Frontend::AgentITSMConfigItemEdit###Permission" Required="1" Valid="1">
<Description Translatable="1">Required permissions to use the edit ITSM configuration item screen in the agent interface.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::ITSMConfigItem::Permission</SubGroup>
<Setting>
<String Regex="">rw</String>
</Setting>
</ConfigItem>
<ConfigItem Name="ITSMConfigItem::Frontend::AgentITSMConfigItemAdd###Permission" Required="1" Valid="1">
<Description Translatable="1">Required permissions to use the add ITSM configuration item screen in the agent interface.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::ITSMConfigItem::Permission</SubGroup>
<Setting>
<String Regex="">rw</String>
</Setting>
</ConfigItem>
<ConfigItem Name="ITSMConfigItem::Frontend::AgentITSMConfigItemHistory###Permission" Required="1" Valid="1">
<Description Translatable="1">Required permissions to use the history ITSM configuration item screen in the agent interface.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::ITSMConfigItem::Permission</SubGroup>
<Setting>
<String Regex="">ro</String>
</Setting>
</ConfigItem>
<ConfigItem Name="ITSMConfigItem::Frontend::AgentITSMConfigItemPrint###Permission" Required="1" Valid="1">
<Description Translatable="1">Required permissions to use the print ITSM configuration item screen in the agent interface.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::ITSMConfigItem::Permission</SubGroup>
<Setting>
<String Regex="">ro</String>
</Setting>
</ConfigItem>
<ConfigItem Name="ITSMConfigItem::Frontend::AgentITSMConfigItemZoom###Permission" Required="1" Valid="1">
<Description Translatable="1">Required permissions to use the ITSM configuration item zoom screen in the agent interface.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::ITSMConfigItem::Permission</SubGroup>
<Setting>
<String Regex="">ro</String>
</Setting>
</ConfigItem>
<ConfigItem Name="ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Permission" Required="1" Valid="1">
<Description Translatable="1">Required permissions to use the ITSM configuration item search screen in the agent interface.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::ITSMConfigItem::Permission</SubGroup>
<Setting>
<String Regex="">ro</String>
</Setting>
</ConfigItem>
<ConfigItem Name="GeneralCatalogPreferences###Permissions" Required="0" Valid="1">
<Description Translatable="1">Parameters for the example permission groups of the general catalog attributes.</Description>
<Group>GeneralCatalog</Group>
<SubGroup>GeneralCatalog::Preferences</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::Output::HTML::GeneralCatalogPreferencesGeneric</Item>
<Item Key="Label">Permission</Item>
<Item Key="Desc">Define the group with permissions.</Item>
<Item Key="Block">Permission</Item>
<Item Key="Class">ITSM::ConfigItem::Class</Item>
<Item Key="PrefKey">Permission</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="Frontend::Search###ConfigItem" Required="0" Valid="1">
<Description Translatable="1">Configuration item search backend router of the agent interface.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::SearchRouter</SubGroup>
<Setting>
<Hash>
<Item Key="^(?:Agent|Admin)ITSMConfigItem">Action=AgentITSMConfigItemSearch;Subaction=AJAX</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="Loader::Agent::CommonJS###100-ConfigurationManagement" Required="1" Valid="1">
<Description Translatable="1">List of JS files to always be loaded for the agent interface.</Description>
<Group>Framework</Group>
<SubGroup>Core::Web</SubGroup>
<Setting>
<Array>
<Item>ITSM.Agent.ConfigItem.Search.js</Item>
</Array>
</Setting>
</ConfigItem>
<ConfigItem Name="PreferencesGroups###ConfigItemOverviewSmallPageShown" Required="0" Valid="1">
<Description Translatable="1">Parameters for the pages (in which the configuration items are shown).</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::Preferences</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::Output::HTML::PreferencesGeneric</Item>
<Item Key="Column">Other Settings</Item>
<Item Key="Label" Translatable="1">Configuration Item Limit</Item>
<Item Key="Key" Translatable="1">Configuration Item limit per page</Item>
<Item Key="Data">
<Hash>
<Item Key="10">10</Item>
<Item Key="15">15</Item>
<Item Key="20">20</Item>
<Item Key="25">25</Item>
<Item Key="30">30</Item>
<Item Key="35">35</Item>
</Hash>
</Item>
<Item Key="DataSelected">25</Item>
<Item Key="PrefKey">UserConfigItemOverviewSmallPageShown</Item>
<Item Key="Prio">8000</Item>
<Item Key="Active">0</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="ITSMConfigItem::Frontend::Overview###Small" Required="0" Valid="1">
<Description Translatable="1">Defines an overview module to show the small view of a configuration item list.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::ITSMConfigItemOverview</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::Output::HTML::ITSMConfigItemOverviewSmall</Item>
<Item Key="Name">Small</Item>
<Item Key="PageShown">25</Item>
<Item Key="Image">overviewsmall.png</Item>
<Item Key="ImageSelected">overviewsmall-selected.png</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="ITSMConfigItem::Hook" Required="1" Valid="1">
<Description Translatable="1">The identifier for a configuration item, e.g. ConfigItem#, MyConfigItem#. The default is ConfigItem#.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Core::ITSMConfigItem</SubGroup>
<Setting>
<String Regex="">ConfigItem#</String>
</Setting>
</ConfigItem>
<ConfigItem Name="ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###ShowColumns" Required="1" Valid="1">
<Description Translatable="1">Defines the shown columns in the config item search. This option has no effect on the position of the column.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::ViewConfigItemSearch</SubGroup>
<Setting>
<Hash>
<Item Key="CurInciSignal">1</Item>
<Item Key="Number">1</Item>
<Item Key="Name">1</Item>
<Item Key="Class">0</Item>
<Item Key="CurDeplState">1</Item>
<Item Key="CurDeplStateType">0</Item>
<Item Key="CurInciState">1</Item>
<Item Key="CurInciStateType">0</Item>
<Item Key="LastChanged">1</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="ITSMConfigItem::Frontend::AgentITSMConfigItem###ShowColumns" Required="1" Valid="1">
<Description Translatable="1">Defines the shown columns in the config item overview. This option has no effect on the position of the column. Note: Class column is always available if filter 'All' is selected</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::ViewConfigItem</SubGroup>
<Setting>
<Hash>
<Item Key="CurInciSignal">1</Item>
<Item Key="Number">1</Item>
<Item Key="Name">1</Item>
<Item Key="Class">0</Item>
<Item Key="CurDeplState">1</Item>
<Item Key="CurDeplStateType">0</Item>
<Item Key="CurInciState">1</Item>
<Item Key="CurInciStateType">0</Item>
<Item Key="LastChanged">1</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###SearchCSVData" Required="1" Valid="1">
<Description Translatable="1">Data used to export the search result in CSV format.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Frontend::Agent::ViewConfigItemSearch</SubGroup>
<Setting>
<Array>
<Item>Class</Item>
<Item>Incident State</Item>
<Item>Name</Item>
<Item>ConfigItemNumber</Item>
<Item>ChangeState</Item>
<Item>Version</Item>
<Item>Create Time</Item>
</Array>
</Setting>
</ConfigItem>
</otrs_config>

Let me explain once again what I want to do, just incase people didnt understand my question before.. I want to integrate OTRS with another third party, so the data entered in third party will automatically updated in CMDB OTRS.. any answer will be much appreciated

[jojo]

no, this is the sysconfig declaration.

You'll need to develop PERL Code.

Please have a look on the developer book (doc.otrs.org) and the API (via Perldoc on the installed modules) first.

[diahbn]

Hi jojo,

I dont really understand perl, I'm more familiar with php. And now I'm trying to save user input from cmdb to file using php, do you think its possible? When i run it, it said the php file is not found, but I already put the php file in the same folder with html file that I want to get user input from...