Hi
With OTRS, is it possible to define signatures, salutations and response templates in many languages to be send as response (of course) based on customer language?
Template based on language
Moderator: crythias
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crythias
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Re: Template based on language
All those are queue related, so if you have language based queues, it might mitigate some of this request.
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Re: Template based on language
How can I relate those things with the queue language ?!
For example, there isnt any field to indicate the language of a response template or salutation.
For example, there isnt any field to indicate the language of a response template or salutation.
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crythias
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Re: Template based on language
What I mean is, if the queue is TechSupport::Spanish, you can assign Spanish-language responses to the queue.
But you can't change language within a queue.
You can manually translate for each language within a queue, though:
Name/Nombre
Thank you/Gracias
But you can't change language within a queue.
You can manually translate for each language within a queue, though:
Name/Nombre
Thank you/Gracias
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Re: Template based on language
So, if in my country I have 2 official languages plus english because of foreigners, should I replicate my queues, salutations, signatures and response templates 3 times because of languages ?!!!
Or to write my salutation, signature and response template in 3 languages in the same text ?!!!
Or to write my salutation, signature and response template in 3 languages in the same text ?!!!
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crythias
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Re: Template based on language
Pretty much. You'd still have to replicate your salutations, signatures, and response templates per language, unless you want your users to translate for you. After that, you'd have to assign them to a queue.marconi wrote:So, if in my country I have 2 official languages plus english because of foreigners, should I replicate my queues, salutations, signatures and response templates 3 times because of languages ?!!!
Or to write my salutation, signature and response template in 3 languages in the same text ?!!!
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Re: Template based on language
Thank you Crythias!
But I would like to put in here how I would need it:
Look my scenario...
The OTRS is intended to work in a country with 2 official languages and this country has a lot of foreigners (english language), so OTRS should work with at least 3 languages because of its customers, and the agents are capable to attend in all 3 languages. Therefore the automatic things like auto-response, response template, salutation and signature shouldn't depend on queue language or agent language, but those things should depend on customer language. What I mean is... on the job, the agent just would read the customer ticket and he would answer in the same language by choosing from dropdown of response templates already filtered based on customer language, and the OTRS also would get automatically the correct salutation and signature based on customer language. Thus I wouldn't need to have either replicated queues because of the languages or templates written in 3 languages in the same text.
But I would like to put in here how I would need it:
Look my scenario...
The OTRS is intended to work in a country with 2 official languages and this country has a lot of foreigners (english language), so OTRS should work with at least 3 languages because of its customers, and the agents are capable to attend in all 3 languages. Therefore the automatic things like auto-response, response template, salutation and signature shouldn't depend on queue language or agent language, but those things should depend on customer language. What I mean is... on the job, the agent just would read the customer ticket and he would answer in the same language by choosing from dropdown of response templates already filtered based on customer language, and the OTRS also would get automatically the correct salutation and signature based on customer language. Thus I wouldn't need to have either replicated queues because of the languages or templates written in 3 languages in the same text.
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crythias
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Re: Template based on language
I know what you mean. If you find another application that does that well, let me know.
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Re: Template based on language
That would be a really nice feature, i am also looking forward to see if you can achieve it through any extra modificationsmarconi wrote: The OTRS is intended to work in a country with 2 official languages and this country has a lot of foreigners (english language), so OTRS should work with at least 3 languages because of its customers, and the agents are capable to attend in all 3 languages. Therefore the automatic things like auto-response, response template, salutation and signature shouldn't depend on queue language or agent language, but those things should depend on customer language. What I mean is... on the job, the agent just would read the customer ticket and he would answer in the same language by choosing from dropdown of response templates already filtered based on customer language, and the OTRS also would get automatically the correct salutation and signature based on customer language. Thus I wouldn't need to have either replicated queues because of the languages or templates written in 3 languages in the same text.