Sysconfig Update Permission Denied

[pakirby]

Just recently updated OTRS from 3.0.10 to 3.1.7. Most things are running smoothly but whenever I try to make a change via SysConfig I receive these errors:

Can't write '/opt/otrs/var/tmp/CacheFileStorable/CacheInternalState/426cdda7dcc61afbec0e19365d194028': Permission denied
Can't write '/opt/otrs/var/tmp/CacheFileStorable/CacheInternalState/4885f54276c3790b677fe26733aa3f63': Permission denied
Can't create directory '/opt/otrs/var/tmp/CacheFileStorable/CacheInternalUser': Permission denied
Can't create directory '/opt/otrs/var/tmp/CacheFileStorable/Webservice': Permission denied

I am on my fully enabled admin account, what is causing these errors and how can I fix it?

[crythias]

Rerun otrs.Setpermissions.pl per INSTALL: http://source.otrs.org/viewvc.cgi/otrs/ ... 62&view=co
7) File Permissions:
-----------------
File permissions need to be adjusted to allow OTRS to read and write files:

shell> bin/otrs.SetPermissions.pl --otrs-user=<OTRS_USER> --web-user=<WEBSERVER_USER> [--otrs-group=<OTRS_GROUP>] [--web-group=<WEB_GROUP>] <OTRS_HOME>

For example:
Web server which runs as the OTRS user:

shell> bin/otrs.SetPermissions.pl --otrs-user=otrs --web-user=otrs /opt/otrs

Webserver with wwwrun user (e. g. SUSE):

shell> bin/otrs.SetPermissions.pl --otrs-user=otrs --web-user=wwwrun /opt/otrs

Webserver with apache user (e. g. Red Hat, CentOS):

shell> bin/otrs.SetPermissions.pl --otrs-user=otrs --web-user=apache --otrs-group=apache --web-group=apache /opt/otrs

Webserver with www-data user (e. g. Debian, Ubuntu):

shell> bin/otrs.SetPermissions.pl --otrs-user=otrs --web-user=www-data --otrs-group=www-data --web-group=www-data /opt/otrs

[reneeb]

Did you run /opt/otrs/bin/otrs.SetPermissions.pl?

[pakirby]

That was it, thank you both!