OTRS low performance

[changhelry]

Hi ,
I am using OTRS 3.0.8 , but as my monitor, the OTRS needs at least 1 minutes to handle one email ticket when the OTRS/bin/otrs.PostMasterMailbox.pl fetches emails . It's too slow , when there are tens or one/two hundreds emails in mail server , OTRS otrs.PostMasterMailbox.pl seems hang and can't work. I also check the performance of Mysql database , it works normal.

The server loads are very slow. I believe the hardware server's performance is good.
How many email tickets can be handled per minute by OTRS usually? does OTRS have a performance test report? Or what's bottleneck of my OTRS performance?

Thanks

Justin

[reneeb]

There can be several causes for performance issues: connection to the mailserver, connection to the database, size of mails, number/type of postmaster filters, general load of the server (do other applications run on the server?),...

[changhelry]

Usually , how many ticket mails dose OTRS can handle per minute?

[jojo]

this depends on the hardware and is only limited by the insert speed of the database (some thousand should be no problem)