Hello,
Can someone please help me create a stats report that calculates the time difference (or just states both times) from creation to the first response sent from an agent? We want to exclude any automated replies from this query.
Many Thanks,
Stats / Report of Ticket Creation to First Agent Response
Moderator: crythias
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- Znuny newbie
- Posts: 2
- Joined: 06 Aug 2012, 17:07
- Znuny Version: 3.0.11
- Real Name: Emma Williams
-
- Znuny newbie
- Posts: 2
- Joined: 06 Aug 2012, 17:07
- Znuny Version: 3.0.11
- Real Name: Emma Williams
Re: Stats / Report of Ticket Creation to First Agent Respons
Any ideas please...?