Stats / Report of Ticket Creation to First Agent Response

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elmwilliams
Znuny newbie
Posts: 2
Joined: 06 Aug 2012, 17:07
Znuny Version: 3.0.11
Real Name: Emma Williams

Stats / Report of Ticket Creation to First Agent Response

Post by elmwilliams »

Hello,

Can someone please help me create a stats report that calculates the time difference (or just states both times) from creation to the first response sent from an agent? We want to exclude any automated replies from this query.

Many Thanks,
elmwilliams
Znuny newbie
Posts: 2
Joined: 06 Aug 2012, 17:07
Znuny Version: 3.0.11
Real Name: Emma Williams

Re: Stats / Report of Ticket Creation to First Agent Respons

Post by elmwilliams »

Any ideas please...?
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