I am having an issue after most recent SVN push, that after I add a Note that is specified to certain agents, they do not receive them via email.
There are absolutely no errors in System Log. For example when I review tickets that are locked, I want to create a note and specify agents whom I want to receive it. But they don't. Then I also tested just adding an external note to a ticket I am an owner of and I do not receive an email notification either. What is wrong?
Note is not sent to an Agent
Moderator: crythias
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- Znuny newbie
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- Real Name: Natalia King
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Note is not sent to an Agent
OTRS 3.0, CentOS 5.5
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Re: Note is not sent to an Agent
I don't believe you'd need to have a notification of a note that you've added to your own ticket.nking wrote:Then I also tested just adding an external note to a ticket I am an owner of and I do not receive an email notification either.
You didn't used to be able to send to agents when the ticket is locked. In general, it doesn't make sense to do that. "Hey, everyone, look at this ticket John has locked!"nking wrote: For example when I review tickets that are locked, I want to create a note and specify agents whom I want to receive it.
It does make sense on an unlocked ticket, "Hey everyone in this queue, check this out..."
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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- Znuny newbie
- Posts: 35
- Joined: 07 May 2012, 19:56
- Znuny Version: OTRS 3.0
- Real Name: Natalia King
- Company: Lyons Consulting Group
- Location: Chicago, Illinois
- Contact:
Re: Note is not sent to an Agent
You are absolutely right. After further testing it all became clear.
Thank you for response!
Thank you for response!
OTRS 3.0, CentOS 5.5