CustomerID in the reply subject?

[morecw]

Hi all,

is it possible to automatically add the CustomerID to the front of the subject when answering a ticket?

Adding <OTRS_TICKET_CustomerID> to Ticket -> Sysconfig\Core::Ticket doesn't help

As a work around I've put <OTRS_TICKET_CustomerID> into the top of the Salutation and the agent just cut and pastes it in.

sshot-1.png

[crythias]

or include it in the Body in sysconfig?

[morecw]

or include it in the Body in sysconfig?

Yes I could do that although that would give me the same result as using the Salutation wouldn't it?

Are you saying it can't work in the Subject line?

[crythias]

Yes I could do that although that would give me the same result as using the Salutation wouldn't it?

It's more global in the body, and doesn't require a copy/paste like you indicated.

Are you saying it can't work in the Subject line?
I'm saying nothing otrs_x will work in the subject line, although if you search a bit you might find someone who extended the subject generation, maybe stuck it in the number generator.

[morecw]

It's more global in the body, and doesn't require a copy/paste like you indicated.

I'm not so sure about that. I would still need to cut/paste it from the Body text to the subject and I have that already using the Salutation.

I'm saying nothing otrs_x will work in the subject line, although if you search a bit you might find someone who extended the subject generation, maybe stuck it in the number generator.

I'll have a search around and hope maybe someone even suggests how-to in this post

Thanks anyway!