Customer database from Active Directory

[cbravo]

Hello guys,

I've successfully integrated my otrs with my active directory to get my customer database. As you will see from these images, I'm getting my user info from the AD (Windows Server 2008) and since there is no password field to change I know the integration is working.

user info AD.JPG

When I try to login from the customer frontend something is not working though.

this is my config.pm file (I've changed a few fields from *** for security reasons, sorry about that).

Code: Select all

    $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
    $Self->{'Customer::AuthModule::LDAP::Host'} = 'myipaddress';
    $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=itcgroup,dc=us';
    $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

    #The following is valid but would only be necessary if the
    #anonymous user do NOT have permission to read from the LDAP tree
    $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'THEADUSER';
    $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = '****************';

    #CustomerUser
    #(customer user database backend and settings)
    $Self->{CustomerUser} = {
      Module => 'Kernel::System::CustomerUser::LDAP',
      Params => {
      Host => 'MYIPADDRESS',
      BaseDN => 'DC=itcgroup,DC=us',
      SSCOPE => 'sub',
      UserDN =>'THEADUSER',
      UserPw => '****************',
    },

    # customer unique id
    CustomerKey => 'sAMAccountName',
    # customer #
    CustomerID => 'mail',
    CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchPrefix => '',
    CustomerUserSearchSuffix => '*',
    CustomerUserSearchListLimit => 250,
    CustomerUserPostMasterSearchFields => ['mail'],
    CustomerUserNameFields => ['givenname', 'sn'],
    Map => [
      # note: Login, Email and CustomerID needed!
      # var, frontend, storage, shown, required, storage-type
      #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
        [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
        [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
        [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
        [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
        [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
        [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
        #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
        #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
       ],
    };

Do you have any idea of what I'm doing wrong? When I try to login from the customer frontend I'm getting Login failed! Your user name or password was entered incorrectly.

As always, I appreciate and thank you any help you could give me.

Greetings,

C.

[crythias]

What do the logs say?
viewtopic.php?f=60&t=16543

[cbravo]

I was getting the following error:

Search failed! 0000208D: NameErr: DSID-031001E4, problem 2001 (NO_OBJECT), data 0, best match of:

but for some reason it works now! I tried today and could login without doing any change.

Thank you for your help though!

Greetings,

C.