Sending CustomerID to nph-genericinterface.pl

[tobylockyer]

Hi Everyone, This is my first post, so I hope I've given all the information needed and someone can help me in posting the CustomerID to the ticket I'm creating, but I'm having trouble.

My Goal is to create a ticket (and add some Dynamic Fields)

I have the following in my SOAP call 'CustomerID' => $CustomerID,

Code: Select all

<?
error_reporting(E_ALL);
# Please define the connection information here:
$url      = "http://1.1.1.1/otrs/nph-genericinterface.pl/Webservice/Data/";
$username = "root";
$title    = "My Test Ticket via SOAP and PHP";
$from     = "me@myemail.com";
$NameSpace = 'Webste';
$CustomerID = "123456"; 
$Queue = "Postmaster";
$Operation = "TicketCreate";
//attachments
// Read in our file attachment
$attachment = file_get_contents('attachment.txt');
$encoded = base64_encode($attachment);
$attached = chunk_split($encoded);
$contenttype = "text/plain; charset=utf8";
$client = new SoapClient(null, array('location'  =>
$url,
                                     'uri'      => "CORE",
                                     'trace'    => 1,
                                     'style'     => SOAP_RPC,
                                     'use'       => SOAP_ENCODED));
$msg=array(new SoapParam('USERNAME', "UserLogin"),
new SoapParam('PASSWORD', "Password"),
new SoapParam(Array(
     	'CustomerUser'=> 'me@email.com,
		'ID'=> '1',     
		'UserID'=> '1',     
		'PriorityID' => '2',
        'Queue' => 'Postmaster',
        'State' => 'new',
        'Title' => 'Hello',
		'CustomerID' => $CustomerID,
            'Queue' => $Queue,
            'State' => 'new',
            'PriorityID' => 3

), 'ns1:Ticket'),
new SoapParam(Array(
        'CustomerID'=> 1,        
        'Body' => 'some body',
        'ContentType' => 'text/plain; charset=utf8',
        'Subject' => 'some subject',
        'TimeUnit' => '1',
        'TimeUnits' => 'minutes',
		'CustomerID', '8',
        'CustomerUser', '9',
        'OwnerID' , '10',
         'UserID', '11'
), 'ns1:Article'),
new SoapParam(Array(
        'Name' => 'streamtest',
        'Value' => 'OK',
), 'ns1:DynamicField'),

new SoapParam(Array(
        'Content' => $attached,
        'ContentType' => $contenttype,
        'Filename' => 'Attatchment.txt'
), 'ns1:Attachment')

);
$answer = $client->__soapCall('TicketCreate',$msg);

?>

The above code actually creates a ticket, (despite getting a soap error back) but the CustomerID is blank.


Fatal error: Uncaught SoapFault exception: [HTTP] Error Fetching http headers in /home/tl/otrs/make2.php:67
Stack trace:
#0 [internal function]: SoapClient->__doRequest('<?xml version="...', 'http://172.30.0...', 'CORE#TicketCrea...', 1, 0)
#1 /home/tl/otrs/make2.php(67): SoapClient->__soapCall('TicketCreate', Array)
#2 {main}
thrown in /home/tl/otrs/make2.php on line 67

[crythias]

CustomerID doesn't appear to be a passed entry in TicketCreate (see http://dev.ortrs.org ) http://dev.otrs.org/3.1/Kernel/GenericI ... reate.html

The docs there seems to indicate that it's attempting to use
CustomerUserLogin => 'some customer login'
This would imply that the customer has already been created with a CustomerID, therefore use the CustomerUserLogin's CustomerID.

If not, well, it's a bug, but there is no provision for CustomerID, therefore what you're encountering is as programmed.

[tobylockyer]

Ah brill, and thanks for the link to the documentation. It will really help!

The transition from the old API to the new one was a bit weird for me!!

That's working now!! apart from the random soap error, but its making the call and using that ID, so I'll fix the Soap error!

Thanks again!!

[leon]

Hey
I have a problem thats quiet similar.
In order to create a ticket I create an xml and send it to the webservice.
It looks like that:

Code: Select all

<TicketCreate>
      <UserLogin>{0}</UserLogin>
      <Password>{1}</Password>      
      <Ticket>
        <Title>{2}</Title>
        <Queue>{3}</Queue>
        <Lock>{4}</Lock>
        <State>{5}</State>
        <Priority>{6}</Priority>
        <Owner>{7}</Owner>
        <CustomerUser>{8}</CustomerUser>
      </Ticket>
      <Article>
        <Subject>{9}</Subject>
        <Body>{10}</Body>
        <ContentType>text/plain; charset=utf8</ContentType>
      </Article>      
    </TicketCreate>

With this xml I'm logging in as an agent. At that works fine and I can create a ticket. But the Customer ID is blank.
Now I changed the login to:

Code: Select all

<CustomerUserLogin>{0}</CustomerUserLogin>

And I'm sure that this customer exists! But instead of getting a WebResponse I get a WebException.
Where's my fault?