[SOLVED]Get all customers in Customer User <--> Groups

adt · Post by **adt** » 31 Jul 2012, 13:52

Hi,
when i navigate to Customer User <--> Groups i don't see all of the customers??

I want to limit some customers and those are not present here...

thanks in advance!

jojo · Post by **jojo** » 31 Jul 2012, 13:55

on the left you have a search filter, use it for your customer user id

adt · Post by **adt** » 31 Jul 2012, 13:57

jojo wrote:on the left you have a search filter, use it for your customer user id

hi ,
thanks for reply but i forgot to mention my version 2.4.9 and i've opened Customer User <--> Groups Management. i don't see such thing on left pane.

I think i can't see LDAP customers here because its showing me all customers which are present in database only.

please suggest some idea!!
thanks

adt · Post by **adt** » 31 Jul 2012, 15:06

Some Customer Users can login successfully and I can find them if I search in Customer Users.
But for some reason, I don't see these Customer Users in the customer-user list when I click "Customer User <-> Groups" so that I can add them to a group.

jojo · Post by **jojo** » 31 Jul 2012, 15:19

There is a fixed limit in the template/module

adt · Post by **adt** » 31 Jul 2012, 15:53

okay..fine
but i have this problem with the Customer Users of LDAP.
These LDAP Customer Users are not in my database(of otrs in Customer User table).

(if i add some new customer user in DB its appearing in list.)

Furthermore, i assigned 1000 to {UserSearchLimit } in file LDAP.pm, but no luck!

jojo · Post by **jojo** » 31 Jul 2012, 15:56

you need to change

my $SearchLimit = 200;

in Kernel/Modules/AdminCustomerUserGroup.pm

adt · Post by **adt** » 31 Jul 2012, 16:24

I don't find any such variable in my file AdminCustomerUserGroup.pm

jojo · Post by **jojo** » 31 Jul 2012, 16:32

well as 2.4. is very outdated and end of live I suggest to update to 3.1.7

adt · Post by **adt** » 31 Jul 2012, 16:53

Does that mean there is no solution for this??

jojo · Post by **jojo** » 31 Jul 2012, 17:57

there is shure a solution, but I won't dig in old code for you to find it

adt · Post by **adt** » 16 Aug 2012, 16:21

I got the solution for it .

All what i was supposed to do was to go to CustomerUser directory and increase the Limit of Searching Customers in LDAP.pm file.
Now all Customer Users are occuring in CustomerUser <--> Group Support.

Thanks jojo and crythias for your help!

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[SOLVED]Get all customers in Customer User <--> Groups

[SOLVED]Get all customers in Customer User <--> Groups

Re: Get all customers in Customer User <--> Groups

Re: Get all customers in Customer User <--> Groups

Re: Get all customers in Customer User <--> Groups

Re: Get all customers in Customer User <--> Groups

Re: Get all customers in Customer User <--> Groups

Re: Get all customers in Customer User <--> Groups

Re: Get all customers in Customer User <--> Groups

Re: Get all customers in Customer User <--> Groups

Re: Get all customers in Customer User <--> Groups

Re: Get all customers in Customer User <--> Groups

Re: [SOLVED]Get all customers in Customer User <--> Groups