[Solved] Delay autoresponse

[cbravo]

Hello guys,

Today I would like to ask you if there is any way to delay the autoresponse for about 5 minutes. I've set up an autoresponse everytime a customer creates a ticket but the autoresponse replies right after the ticket has been created and it seems to automatic for me that way. I would like for them to feel like it's a person replying to the ticket.

Is there any way to do this?

Thank you.

Greetings,

C.

[crythias]

certainly that will be delayed if you're on a delayed fetch, unless they submit on the minute it fetches.

[cbravo]

but that would be only for tickets created through email. I'm talking about the tickets created through the web interface.

Greetings,

C.

[crythias]

but that would be only for tickets created through email. I'm talking about the tickets created through the web interface.

Don't allow queues that send an autoresponse to be available in the webform. Then policy/procedure for agents to make first contact.

[crythias]

I would like to opine "what's the problem?"

"Hey, thanks for submitting your request. It should be addressed by our support staff within [insert time response here]. If you'd like to [other contact method] or just reply to this email if you have any other information relating to your request (error messages, logs, screen captures, clarification)."

[cbravo]

That might just work. Thank you very much.