Update OTRS on Windows

[MasterOfMessengers]

Hi

New OTRS user here.

I have googled left, right and center and haven't found a single "proper" way of Updating OTRS on Windows. There are conflicting methods, from deleting and reinstalling, to overwriting files, to using scripts and I'm lost as what the correct procedure is.

So for any seasoned OTRS Admins out there, please give me your easy, working solutions to achieve this.

I see OTRS 3.1.9 is out, I'm running 3.1.7.

Thank you,
Kind Regards,

[crythias]

Test on a test bench first, but it should be this:

3.1.x (not beta) -> 3.1.9

download source.

Backup db and filesystem
stop apache, cronw
READ UPGRADING

Within a single minor version you can skip patch level releases if you want to
upgrade. For instance you can upgrade directly from OTRS 3.1.1 to version
3.1.4. If you need to do such a "patch level upgrade", you should skip steps
8, 10 and 13-19.

extract source on top of 3.1.7
deletecache, rebuidconfig per upgrading documentation. (ignore the beta phase step 21).
start apache, cronw

[MasterOfMessengers]

Thank you for the response.

I am at a loss with regards to UPGRADING though. It seems all the paths and commands are for Linux based systems?
You said to ignore certain areas of the file, but the rest doesn't seem relevant either?

Is there no easier way to accomplish the update?

Thank you,

[CSL]

There isn't an easier way to update OTRS. It's not that much better for linux users either, as when it comes to upgrading to major versions they are in the same boat as the windows users (complete re-install and port of modifications).

You should be able to perform all of the steps you need to on windows. When a step says to run /opt/otrs/bin/something.pl don't be put off because the path is in linux format. Have a look at your OTRS directory in program files, and you should be able to find the same location in there: (C:\Program Files\OTRS\OTRS\bin\something.pl) for example.