[SOLVED] Add a freetext on ticket notes
Moderator: crythias
[SOLVED] Add a freetext on ticket notes
Is it possible to add a freetext on a ticket note on OTRS 3.0.7??? If so, where can I find that option? I've been looking trough the SysConfig to no avail .
Last edited by guillo on 23 Aug 2012, 23:18, edited 1 time in total.
OTRS V 3.0.7 Windows 2008 x64 going for 3.1.7
OTRS 3.1.12 on LINUX UBUNTU SERVER
OTRS 3.1.12 on LINUX UBUNTU SERVER
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crythias
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Re: Add a freetext on ticket notes
Ticket::Frontend::AgentTicketNote###TicketFreeText
Ticket free text options shown in the ticket note screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Ticket free text options shown in the ticket note screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Add a freetext on ticket notes
Thanks a lot man!!!!!!!
OTRS V 3.0.7 Windows 2008 x64 going for 3.1.7
OTRS 3.1.12 on LINUX UBUNTU SERVER
OTRS 3.1.12 on LINUX UBUNTU SERVER