Owner and Resonsible in ticket template?

[morecw]

Hi all,

I've configured ticket templates into a 3.1.6 installation and it works really well all except for NewUserID (Owner) and NewResponsibleID (Responsible). Any ideas why?

Many thanks

Example code:

Code: Select all

<form action="$Env{"CGIHandle"}" method="post" enctype="multipart/form-data" id="Rechner_einrichten">
    <input type="hidden" name="Action" value="$Env{"Action"}"/>
    <input type="hidden" name="Subaction" value="StoreNew"/>
    <input type="hidden" name="FormID" value="$QData{"FormID"}"/>
    <input type="hidden" name="ExpandCustomerName" value="1"/>
    <input type="hidden" name="TypeID" value="4"/>
    <input type="hidden" name="Dest" value="27||Intern"/>
    <input type="hidden" name="DynamicField_Version" value="WES7"/>
    <input type="hidden" name="Subject" value="(nr) x Rechner einrichten"/>
    <input type="hidden" name="Body" value="Für den Kunden:<br/>asdfasd<br/>asdfasdf<br/>asdf"/>
    <input type="hidden" name="NewUserID" value="craig"/>
    <input type="hidden" name="NewResponsibleID" value="frank"/>

</form>

[morecw]

Does anyone have any thoughts on this one?

[jojo]

both are dependend on the Queue, so you can not have them in a template

[morecw]

both are dependend on the Queue, so you can not have them in a template

Ok, but what if we always want the owner/responsible to be the same for this particular template?

[jojo]

thats not possible at the moment