MyQueues For Agents - Wont Save

[MWMeads]

So when I go into an agent account, I select the queue, save it, and come back and no queues are selected. When I sign into the user, it shows me tickets that aren't in any of the queues I had selected.

I checked the error logs, and nothing in there points to being crazy.

What to do?

[crythias]

check also apache logs.

[MWMeads]

Checked the apache logs too. It lets me know that the agent has been updated successfully but thats it. I am really unsure why it wouldn't update.

[MWMeads]

Wow....this is really an issue. I can't get the agents to see the tickets they need to see. This is damn near a deal breaker for me.

[CSL]

This data is held within the 'personal_queues' table in the OTRS database. It has two columns - user_id for the ID of the user account, and queue_id for the ID of the queue.

This should be updated when you select an additional queue in your my queues in your preferences. What I'd do to make sure this is working is first of all perform a select that shows you what your current personal queues are in the database:

Code: Select all

SELECT * FROM `otrs`.`personal_queues`
WHERE user_id = <your user id>

You can find your user id in the users table of the database. Once you've got this list, go into your preferences and select another queue, then click update. Run the command again, and you show now see an additional line for the new queue.

[crythias]

Also make sure your database isn't corrupt.