Drop down for subject

[harish]

Crythias,

I have otrs 3.0.8 on ubuntu 10.4. I like to add a drop down box on the subject line of customer ticket instead of text box. How can I add the drop down,so that customer must select the subject from the drop down menu.

Thank you,

HS

[crythias]

change the field from input to select in the .dtl

<select name="Subject">
<option>Subject1</option>
<option>Subject2</option>
<select>

Read more in w3schools.

[harish]

Crythias,

Thank you and it is working like charm.

Thanks,

HS

[mojorianer]

Hy,

is there a similar solution with the help of dynamic fields?

Thanks

Mojo

[crythias]

is there a similar solution with the help of dynamic fields?

Yes, if the dynamic fields already have values, they should be listed as dropdown, or else do exactly the same thing with the field name related to your Dynamic Field.

[mojorianer]

Hy,

is it possible to use a dynamic field (dropdown) as subject?

Thanks

[crythias]

is it possible to use a dynamic field (dropdown) as subject?

Sure. Why not? Javascript onchange of dynamic field, set value of subject to value of dynamic field... you know, the field you just chose which will already save as a value anyway.