Hi
I want to know if there's a way to have the problem description, which is usually the 1st article of a ticket, to be extracted when generating stats or doing searches. Currently only the title is available.
The previous application we were using allowed us to extract ticket details such as:
1. #
2. Date created
3. Date closed
4. Title
5. Ticket Description
6. Resolution details
7. etc
Thanks for help
Export articles in statistics or search
Moderator: crythias
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girishmungra
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Export articles in statistics or search
OTRS 3.1.7 on Linux RedHat with MySQL database connected to an Active Directory for Agents and Customers.
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crythias
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Re: Export articles in statistics or search
no. If you want a summary, create it as a Dynamic Field and export that.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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girishmungra
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Re: Export articles in statistics or search
hmm
How can I copy the contents of the 1st article in a dynamic field somwhere in OTRS - preferably when closing the ticket.
How can I copy the contents of the 1st article in a dynamic field somwhere in OTRS - preferably when closing the ticket.
OTRS 3.1.7 on Linux RedHat with MySQL database connected to an Active Directory for Agents and Customers.
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crythias
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Re: Export articles in statistics or search
enable the dynamic field in the ticket close screen from within SysConfig.
Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewClose
Ticket::Frontend::AgentTicketClose###DynamicField
Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewClose
Ticket::Frontend::AgentTicketClose###DynamicField
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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girishmungra
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Re: Export articles in statistics or search
thats not what I meant..
can I have OTRS automatically duplicate the contents of an article in a dynamic field so that i can export it?
can I have OTRS automatically duplicate the contents of an article in a dynamic field so that i can export it?
OTRS 3.1.7 on Linux RedHat with MySQL database connected to an Active Directory for Agents and Customers.
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crythias
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Re: Export articles in statistics or search
no.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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girishmungra
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Re: Export articles in statistics or search
thanks
OTRS 3.1.7 on Linux RedHat with MySQL database connected to an Active Directory for Agents and Customers.