I have a problem with a new type of customer in relation to the acl. This customer has a number of queues relating to services of short duration and one of their requirements is to modify the workflow in all queues without loss of front.
By example:
Client A has decided that you need to remove the "Pending confirmation" in the queue "Helpdesk A" of the three that has. But it is very urgent and what needs to be done at 12am, just as we have 300 users working on the front.
In this situation I can not apply it in the Config.pm and restart the web server.
What should I do?
I've been watching and seen sysconf configurations appear Core :: TicketACL where some modules that overlap Config.pm ACLs defined for other tasks. So I thought it would be a good idea to start here and see if you can add a module, but I suspect it will not work.
Another possibility is to see that the changes are applied to config.pm instant without rebooting, but no way I can think of how you could do (my apache web server). I think this option may work better
Someone has already made progress on this or has encountered this situation?
Regards,
Miguel.
