[SOLVED]cant send out notifications only email respnses work

[kenmurimi]

Dear All,

I am working with a otrs 2.4.7 i recently changed my ISP and so my SMPT configs changed. our earlie ISP used port 25 but for our new ISP they gave me port 587 (this are the configs am using on my thunderbird and its working).

i have changed the new settings on "Config Options: Framework -> Core::Sendmail". when new tickets come in the otrs now is not sending out email notifications, i had also configured some notifications to the customers which also are not being sent out. emails are only sent out when i do email response on a ticket. when i check on the logs and on ticket history it shows that notification was sent to all the agents ( 7 agents)

anyone who nows where the problem could be?

any help greatly appreciated,
regards,
kenmurimi

[crythias]

The notification send email address entry is empty. I can't remember where in SysConfig.

[kenmurimi]

Crythias,

I have been looking up for "notification send email address" but cant find what that is, but have checked on my configs and on config.pm file i have an entry on "notificationsenderemail" and "notificationsendername"

Do you know what the problem could be?
Thanks in advance
regards

[crythias]

Core::Sendmail

SendmailNotificationEnvelopeFrom

Default value:
If set, this address is used as envelope sender header in outgoing notifications. If no address is specified, the envelope sender header is empty.

[kenmurimi]

Thanks Crythias,

its true the field was empty and once i filled it now all my notifications are sent out. THANKS!