Empty Blank Ticket in Queue

[Some_Thing]

Hey,

We have a problem with a ticket in one of our queues that is completely blank. There is no customerid, ticket number etc. I can't do anything with this blank ticket, it just throws up an error regarding No TicketID is given.

OTRS is running on a Ubuntu Linux server, with a local MYSQL database. The server did recently get low on disk space, which has now been rectified.

How can you get rid of this blank ticket? I have tried google searching as well as searching the forums here and I couldn't find much info.

If there is anything I can copy/paste here or take a screenshot of that will be helpful let me know.

Thanks in advance

[crythias]

does it have a hover url (id=xx)?
Can you ticket zoom it?
What screen(s) is it showing?
Is your database in a consistent state?
If you can get the ticketID, you might be able to remove that from the ticket table (not recommended, but last resort, you know?)

[guillo]

We have the same problem, but with A LOT of tickets. In order to close them, what we do is to change queue and then close'em

Still haven't found a reason why this is happening. Meanwhile these empty tickets keep appearing at random.

I found these bugs

http://bugs.otrs.org/show_bug.cgi?id=5420
http://bugs.otrs.org/show_bug.cgi?id=8476

But none of them applies to us since we practically do not receive email tickets. And we are using OTRS 3.0.7 on Windows 2008 x64

This is the error we are getting

Error Message: No TicketID is given!

Code: Select all

Backend ERROR: OTRS-CGI-21 Perl: 5.12.3 OS: MSWin32 Time: Wed Sep 5 12:13:00 2012 Message: No TicketID is given! Traceback (5264): Module: Kernel::Output::HTML::Layout::Error (v1.351.2.5) Line: 1118 Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.351.2.5) Line: 1101 Module: Kernel::Modules::AgentTicketZoom::Run (v1.25) Line: 101 Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 Module: ModPerl::ROOT::ModPerl::Registry::F_3a_Program_20Files_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 49 Module: (eval) (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31