Searching for Eventhandler

[rey90]

Hello all,

i´m looking for some Eventhandlers for the following events:
TicketCreate
TicketClose
Escaltion=1

I have searched for some examples but couldn´t find anything.
Could you please give me some examples or hints for doing this.

The aim is to run a shell script if the event triggers

Thanks a lot.

Regards
Rey90

[jojo]

Have a look in Kernel/System/Ticket/Event/

e.g. Test.pm

[rey90]

Thanks.

How can i active the module or run/test it?

if have put this in Config.pm but nothing shown in Core:Ticket

Code: Select all

$Self->{'Ticket::EventModulePost'}->{'99-Test'} =  {
        Module => 'Kernel::System::Ticket::Event::Test'
    };

[jojo]

why should it apear in Sysconfig if you write it in Config.pm?

[rey90]

shouldn´t be shown in Sysconfig to know that it is active?

Thanks for your help so far!

[jojo]

Config.pm overrules Sysconfig so the answer is no.

[rey90]

could someone please tell me the events for TicketClose and Escalation Overtime?

TicketCreate is done successfull.

Thanks

[jojo]

Ticket Close is not an event, the Event is TicketStateUpdate