Customizing QueueView

[nking]

I am looking into adding an additional column for the QueueView page (Tickets >> Queue View >> [some queue]). I want to add column "Responsible Agent" so our guys could just go into appropriate queue and see what tickets have not been picked up yet. I have customized dashboard before, no problem, but I can't seem to find the .dtl file that I need to add that column in.

[CSL]

Should be AgentTicketOverviewSmall.dtl I think (for the small view). Have a look at the HTML with an inspection tool and see if you can match it up with the code in there. I'm not sure what the code is for adding responsible agent - you may be able to find this from another dtl file.

[nking]

Yes! Thank you. Added the following pieces of code to accomplish this:

Code: Select all

<th class="Responsible $QData{"CSS"}">
<a name="OverviewControl" href="$Env{"Baselink"}Action=$Env{"Action"};$Data{"LinkSort"};SortBy=Responsible;OrderBy=$LQData{"OrderBy"}">$Text{"Responsible"}</a>
</th>

...and

Code: Select all

<td><div title="$QData{"Responsible"} }">$QData{"Responsible","15"}</div></td><!-- add this line for the responsible -->