OTRS:ITSM regarding templates

[bermelian]

Hi,

I would like to use the OTRS ITSM module for change request. In CHANGES and then New, there is the Template selection, why are there no templates to be selected ? How do I add or create a new template ??

Regards,

Bermelian

[jojo]

create a change, workorders and conditions and save it as template

[bermelian]

Hi Jojo,

I was able to save the template. But when I tried to edit it, didn't contain anything. Can I add fields and drop downs on the template so that when I select the template it will show the fields I have added ?

Regards,

Bermelian

[jojo]

you need to define everything before saving a template.

A template can not be changed, you need to create a new template like this:

- create change from template
- change the needed parts
- save a s new template
- delete old template if not needed
- delete change if not needed

[bermelian]

Hi jojo,

But, how do i add fields to the template ?

Bermelian

[jojo]

what kind of fields?

[bermelian]

Hi Jojo,

I would like to add custom fields such as

- Type of Change
- Product Channel
- Services Impacted
- Machine Name
- Business justifications
- Groups to Notify
- Related issue/change
- Person conducting the change
;;;;;;;;;
etc

Nelson

[jojo]

this is all done via Workorders and Links to other objects

[bermelian]

Completely stomped. No idea how, do you have a sample screenshot ?

[jojo]

did you look in the ITSM documentation?

building changes is not a simple thing. you should consider training

[bermelian]

Thanks Jojo...I have a read on the documentation, but it does not show how to..

[jojo]

building changes is not a simple thing. you should consider training