how to set default ticke tytpe on a new phone ticket?

[ccummings]

How can I set the default ticket type on the new phone ticket page?

[crythias]

If you're asking this question, you're probably not using Type properly.

[crythias]

Or, better stated: you could use a javascript hack to set this.
More to the point, Dynamic Fields is better suited for that purpose.

[ccummings]

Can you elaborate? I'm trying to to use it to define 2 types of tickets...Incident and Change Request...similar to what is shown in the attached screenshot from OTRS Agent and Key User Training Module 4.

I want it to default to Incident since most of our tickets will be Incidents vs. Change Requets.

ticket type.png

[crythias]

OK, I stand corrected but still you can drop this at the bottom of your .dtl

Code: Select all

<script type="text/javascript">
document.getElementById('TypeID').selectedIndex = '2';
</script>

where "2" varies according to what makes sense for your implementation.

[ccummings]

Thank you! Worked like a charm.