I wish all the notes that are placed on the ticket is sent to the customer by email.
Its doing?
Thank you.
send notes by email
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maironcosta
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crythias
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Re: send notes by email
That's called a "Reply".
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maironcosta
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Re: send notes by email
our customers open tickets and we need to put a note.
must note that this is passed on to the customer, only the external notes.
Thank you.
must note that this is passed on to the customer, only the external notes.
Thank you.
Re: send notes by email
use the reply functionality for this, note note!
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: send notes by email
Just use reply for that specific note.