How to delete a configitem(CI) or a ticket?

ancery · Post by **ancery** » 02 Nov 2010, 03:32

i want to delete a CI created for testing, is it possible?

or maybe delete a ticket?

i use otrs 2.4.9 and itsm 2.1.1

Help please!.
Regards
Thanks.

kinunt · Post by **kinunt** » 15 Sep 2012, 11:45

I would like to know the answer to this question but referring only to configitems (CIs). How can I delete a ConfigItem? I don't want to use Change Management because it is just a CI created that is duplicated and never existed. I have searched the forum and the manual but I had not find the answer.

Is the only solution deleting it from the database directly? I think this is very dangerous for integrity.

kinunt · Post by **kinunt** » 15 Sep 2012, 11:54

It is possible to delete 1 or multiple ConfigItems with a script:

Code: Select all

kinunt@debian:/opt/otrs/bin$ perl otrs.ITSMConfigItemDelete.pl --ConfigItemNumber 1032000001

Post by **crythias** » 15 Sep 2012, 14:51

use generic agent to delete a ticket.

Znuny Open Source Ticketsystem

How to delete a configitem(CI) or a ticket?

How to delete a configitem(CI) or a ticket?

Re: How to delete a configitem(CI) or a ticket? [SOLVED]

Re: How to delete a configitem(CI) or a ticket?

Re: How to delete a configitem(CI) or a ticket?