slowwness in Application

nickyls · Post by **nickyls** » 13 Aug 2012, 09:30

Hi Experts,

we are running OTRS 3.0.11 on Redhat Linux. We have different applications configure in OTRS.Actually the problem we are facing is slowness of configuration.IS there any way to make performance faster? It takes time while creating ticket in choosing Type,To & Service name..Thanks In avance

Wolfgangf · Post by **Wolfgangf** » 13 Aug 2012, 12:33

my advice would be: install the "Systemstatus" package and run it; you will receive hints how to improve performance
also read the section in the admin handbook

nickyls · Post by **nickyls** » 13 Aug 2012, 13:00

Thanks But do we have System status package for 3.0.X.??

Wolfgangf · Post by **Wolfgangf** » 13 Aug 2012, 19:42

don't know to be honest (still running 2.x)
but start reading here: http://doc.otrs.org/3.0/en/html/perform ... erver.html

nickyls · Post by **nickyls** » 06 Sep 2012, 14:03

we are controlling the ticket parameters for the customer while creating tickets (ACL's in Config.pm).
And its taking lot of time to update the different fields.
is there any possibility to improve on this.?

jojo · Post by **jojo** » 06 Sep 2012, 18:32

try 3.1.10 as there are a lot of improvements on caching

Wolfgangf · Post by **Wolfgangf** » 08 Sep 2012, 08:47

Wolfgangf wrote:don't know to be honest (still running 2.x)
but start reading here: http://doc.otrs.org/3.0/en/html/perform ... erver.html

In beetween I upgraded my system to 3.1.10 and yes: the module is available and will definitelly tell you some hints

nickyls · Post by **nickyls** » 17 Sep 2012, 10:43

we cannot upgrade our OTRS version now. Its been critical issue now. Is there any other way to fix this?

nickyls · Post by **nickyls** » 04 Oct 2012, 07:22

I got following messag on server

apache2-perl-startup.pl: MOD_PERL not used!

how to enable mod_perl?

jojo · Post by **jojo** » 04 Oct 2012, 07:26

is mod_perl installed? If yes have a look in your apache config directories. Is there a perl.conf?

nickyls · Post by **nickyls** » 04 Oct 2012, 07:35

yes its installed, and yes i do have the perl.conf

jojo · Post by **jojo** » 04 Oct 2012, 07:48

please show the directory listing of the directory the perl.conf is in. Did you use rom or tar.gz for installation?

nickyls · Post by **nickyls** » 04 Oct 2012, 08:00

we installed on REDHAT Linux..with rpm

jojo · Post by **jojo** » 04 Oct 2012, 08:18

this should work if no changes were made to the zzz_otrs.conf

nickyls · Post by **nickyls** » 05 Oct 2012, 13:07

hi!

what would be the ideal version of mod_perl for OTRS 3.0.11 installed in REDHAT Linux?
The CPU load check is shows less than 1 load.what is the ideal load ?
i have enabled APACHE::DBI. In Manual suggesting us that enable APACHE::DBI when ticket count reached upto 65k.I have enabled it before count reach 65k. Does this matter for for performance?

waiting for reply..
Thanks in advance

nickyls · Post by **nickyls** » 09 Oct 2012, 12:56

Pls help this has become major issue now...

jojo · Post by **jojo** » 09 Oct 2012, 13:46

you should consider buying professional support

Znuny Open Source Ticketsystem

slowwness in Application

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