Remove >> indentation from follow-up email

[July]

Hello,

When receiving a follow-up email notification the email body looks as follows and wondering if there is a way to remove the >>> that appear before the text so that it looks like just a plain email. The extra added characters are just confusing people and irritating.

Thanks!

Sample of Body of follow-up notification

>>> Investigation needed.
>>>
>>> --
>>> Thanks,
>>>
>>> --

[cordeos]

Currently this is not possible without redoing significant code in the notification system.
We are also having a terrible time trying to fix up the agent notification formatting (particularily the line breaks! arghhh) - and we have been working on it for two years.

[July]

I was able to successfully do what I wanted to from the "Notification Management" section by doing some very simply changes to code there and swapping the <snip> to position I wanted it in. Worked for my purpose and I no longer get the >> in every line of the follow-up email. Can give it a shot and see if it works for you

[mikhelee12]

I tried update, change value field but in the interface web the value dont change. Exist a cache value in the interface ?