Search for Tickets linked to Hardware

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Nikorag
Znuny newbie
Posts: 13
Joined: 18 Sep 2012, 11:42
Znuny Version: 3.1.6
Real Name: Jamie Bartlett

Search for Tickets linked to Hardware

Post by Nikorag »

Hi,

I am working on configuring an OTRS helpdesk for my employers. We are using 3.1.6 with ITSM module. One of the requirements is to be able to search for tickets within those listed as linked with a piece of hardware.

In AgentITSMConfigItemZoom I see a section called Linked: Ticket. I would like to be able to search within this list of tickets.

Any help on this issue would be appreciated.

Thanks

Jamie Bartlett

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