Erros sending notification

[emanjamin2002]

Hello,

I made some small changes in OTRS. Nothing major, only changed the nofication to follow up ticket changes. After changing it back to how I had it, the same problem is encountered.

The notification to Agents after the creation of ticket is not occuring. Here is the message I've got in the OTRS logs :
Tue Sep 18 14:10:54 2012 notice OTRS-CGI-10 Sent agent 'NewTicket' notification to 'emmanuel.jamin@groupepgs.com'.
Tue Sep 18 14:10:54 2012 info OTRS-CGI-10 Error sending message
Tue Sep 18 14:10:54 2012 error OTRS-CGI-10 Can't use from '': 555sorry, invalid MAIL FROM for open-smtp session (http://travaux.ovh.com/?do=details&id=2602)
Tue Sep 18 14:10:54 2012 notice OTRS-CGI-10 Sent auto response (SendAutoReply) for Ticket [1000204] (TicketID=205, ArticleID=) to 'Emmanuel Jamin <emmanuel.jamin@groupepgs.com>'.
Tue Sep 18 14:10:54 2012 error OTRS-CGI-10 Impossible to send message to: Emmanuel Jamin <emmanuel.jamin@groupepgs.com> .
Tue Sep 18 14:10:54 2012 info OTRS-CGI-10 Error sending message
Tue Sep 18 14:10:54 2012 error OTRS-CGI-10 Can't use from '': 555sorry, invalid MAIL FROM for open-smtp session (http://travaux.ovh.com/?do=details&id=2602)
Tue Sep 18 14:10:54 2012 notice OTRS-CGI-10 New Ticket [1000204/Problème de mot] created (TicketID=205,Queue=Support Informatique::Assistance::Microsoft Office::Outlook,Priority=normale,State=nouveau)
Tue Sep 18 13:53:18 2012 notice OTRS-CGI-10 Sent agent 'FollowUp' notification to 'emmanuel.jamin@groupepgs.com'.
Tue Sep 18 13:53:18 2012 info OTRS-CGI-10 Error sending message
Tue Sep 18 13:53:18 2012 error OTRS-CGI-10 Can't use from '': 555sorry, invalid MAIL FROM for open-smtp session (http://travaux.ovh.com/?do=details&id=2602)

In Apache 2 erros logs, I've got :
ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Tue Sep 18 14:10:54 2012

Message: Impossible to send message to: Emmanuel Jamin <emmanuel.jamin@groupepgs.com> .

Traceback (1104):
Module: Kernel::System::Ticket::Article::ArticleSend (v1.311) Line: 2167
Module: Kernel::System::Ticket::Article::SendAutoResponse (v1.311) Line: 2951
Module: Kernel::System::Ticket::Article::ArticleCreate (v1.311) Line: 377
Module: Kernel::Modules::CustomerTicketMessage::Run (v1.100) Line: 419
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.63) Line: 998
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (unknown version) Line: 46
Module: (eval) (v1.44) Line: 204
Module: ModPerl::RegistryCooker::run (v1.44) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.44) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

[Tue Sep 18 14:10:54 2012] -e: Use of uninitialized value $ArticleID in concatenation (.) or string at /opt/otrs//Kernel/System/Ticket/Article.pm line 2970.
ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Tue Sep 18 14:10:54 2012

Message: Can't use from '': 555sorry, invalid MAIL FROM for open-smtp session (http://travaux.ovh.com/?do=details&id=2602)
! Enable Net::SMTP debug for more info!

Traceback (1104):
Module: Kernel::System::Email::SMTP::Send (v1.29) Line: 130
Module: Kernel::System::Email::Send (v1.75) Line: 704
Module: Kernel::System::Ticket::Article::SendAgentNotification (v1.311) Line: 2371
Module: Kernel::System::Ticket::Article::ArticleCreate (v1.311) Line: 447
Module: Kernel::Modules::CustomerTicketMessage::Run (v1.100) Line: 419
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.63) Line: 998
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (unknown version) Line: 46
Module: (eval) (v1.44) Line: 204
Module: ModPerl::RegistryCooker::run (v1.44) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.44) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

I checked for SMTP error = OK. setting did not change
Sendmail = STMP with my Port = OK.

Any ideas where I should look ?

Thanks
Emmanuel

[crythias]

Notification sender is blank in Sysconfig.

[emanjamin2002]

Notification sender is blank in Sysconfig.

No, it is in there and not blank. Nothing was changed in that Sysconfig (at least from my own knowledge). ??????

[crythias]

Tue Sep 18 14:10:54 2012 notice OTRS-CGI-10 Sent agent 'NewTicket' notification to 'emmanuel.jamin@groupepgs.com'.
Tue Sep 18 14:10:54 2012 info OTRS-CGI-10 Error sending message
Tue Sep 18 14:10:54 2012 error OTRS-CGI-10 Can't use from '': 555sorry, invalid MAIL FROM for open-smtp session (http://travaux.ovh.com/?do=details&id=2602)
then your Queue's email address is blank.

[emanjamin2002]

Tue Sep 18 14:10:54 2012 notice OTRS-CGI-10 Sent agent 'NewTicket' notification to 'emmanuel.jamin@groupepgs.com'.
Tue Sep 18 14:10:54 2012 info OTRS-CGI-10 Error sending message
Tue Sep 18 14:10:54 2012 error OTRS-CGI-10 Can't use from '': 555sorry, invalid MAIL FROM for open-smtp session (http://travaux.ovh.com/?do=details&id=2602)
then your Queue's email address is blank.

Thank you for your VERY fast reply. I check the Queues and auto responses..... The email address is also there :

[emanjamin2002]

Tue Sep 18 14:10:54 2012 notice OTRS-CGI-10 Sent agent 'NewTicket' notification to 'emmanuel.jamin@groupepgs.com'.
Tue Sep 18 14:10:54 2012 info OTRS-CGI-10 Error sending message
Tue Sep 18 14:10:54 2012 error OTRS-CGI-10 Can't use from '': 555sorry, invalid MAIL FROM for open-smtp session (http://travaux.ovh.com/?do=details&id=2602)
then your Queue's email address is blank.

Thank you for your VERY fast reply. I check the Queues and auto responses..... The email address is also there :

Any ideas ? I am kind of stuck ?????? thanks

[jojo]

your email gateway does not allow empty sender from (which is not rfc compliant).

You can set an envelope from via sysconfig to prevent this error

[emanjamin2002]

your email gateway does not allow empty sender from (which is not rfc compliant).

You can set an envelope from via sysconfig to prevent this error

Thank you to both of you for your advices and directions. The Envelop did handle the situation. But what I don't understand is how this problem occured as the envelop was not defined and the notification was working earlier. Well this is not a big deal. At least this is working now.

Again, thank you very much.

Emmanuel

Note = How do I handle my POST to note it as "Handled" or "Closed'"

[crythias]

How do I handle my POST to note it as "Handled" or "Closed'"

Edit your first or last post title with the edit button.

[girlnaz]

Agradezco su ayuda para confirmar si el siguiente error se debe a problemas del servidor y su configuración para el envío de correos o que debería verificar

Mon Jan 19 14:49:08 2015 error OTRS-CGI-10 Impossible to send message to: Cristian Camilo Lopez Jimenez <xxx@xxxx> .
Mon Jan 19 14:49:08 2015 info OTRS-CGI-10 Error sending message
Mon Jan 19 14:49:08 2015 error OTRS-CGI-10 Can't connect to smtp.elasticemail.com: !