Ticket Information view avoid [...]

[Jill Meyer]

Hello all
I would like to extend the text length shown for certain freetext fields inside the Ticket Information view (right bar).
I have a freetext field which is filled with 30 characters. Only the first 26 characters are shown Ticket, rest is replaced by [...]. The tooltip shows the full text - unfortunately you cannot copy the full text into the clipboard.

How can I increase the number of characters getting displayed? How can I avoid the [...] ?

Many thanks,
Jill

[crythias]

edit the .dtl for the field and change the value.

[bin]

Hello all
I would like to extend the text length shown for certain freetext fields inside the Ticket Information view (right bar).
I have a freetext field which is filled with 30 characters. Only the first 26 characters are shown Ticket, rest is replaced by [...]. The tooltip shows the full text - unfortunately you cannot copy the full text into the clipboard.

How can I increase the number of characters getting displayed? How can I avoid the [...] ?

Many thanks,
Jill

Hi Jill

You can edit this file
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewSmall.dtl
Search for 'RecordLastCustomerSubject'

You'll see
<div title="$QData{"Subject"}">$QData{"Subject","30"}</div>

I've changed value from 30 to 60 which doesn't get rid of the [...] but does show more of the subject.

You need to be wary of making this too large as it can cause pain on lower resolutions screens - just try making the browser window smaller to see what happens

Hope this helps a bit