[Solved] Can't send replies in OTRS

[cbravo]

Hello guys,

I've installed OTRS 3.1.8 and now I'm getting an error everytime an agent replies to a customer. The agents were created internally in otrs but the customers come from an Active directory database.

These are the logs I extracted from the system.

Wed Sep 19 15:40:03 2012 error OTRS-otrs.GenericAgent.pl-10 Can't open '/opt/otrs/var/tmp/CacheFileStorable/DynamicField/3a185f32828a79653f6a091eb41d040c': No such file or directory
Wed Sep 19 10:03:59 2012 error OTRS-CGI-10 Impossible to send message to: customer@email.com, .
Wed Sep 19 10:03:59 2012 info OTRS-CGI-10 Error sending message
Wed Sep 19 10:03:59 2012 error OTRS-CGI-10 Can't send to customer@email.com': Couldn't send TO <customer@email.com>: 550 sender rejected by administrator

Do you have any idea as to what is going on?

Appreciate your help.

Greetings,

C.

[crythias]

cache is permissions, likely. run the setpermissions item

Can't send to customer@email.com': Couldn't send TO <customer@email.com>: 550 sender rejected by administrator

The queue email sender isn't allowed.

[cbravo]

The queue email sender isn't allowed.

What do you mean? how do I enable it?

[crythias]

It's not an OTRS issue. It's an smtp issue. (Mail transport provider).
The SMTP server is actively rejecting your queue's send from.

[cbravo]

Thank you. That solved my problem.

Greetings,

C.

[jojo]

sometimes reading of the error messages helps....