Can i be notified of a escalation?

[dbelkie]

Hi guys!
As I mentioned before... brand new to OTRS, but im catching on pretty quick.

I am wondering if it is posible for ME to be notified via email of escalations? Here is the situation, and maybe you guys can tell me if I am on the right track.

I have 2 sets of customers. Ones that are on a 24/7 SLA and ones that are on business hour sla with me.

I would assume that i make these 2 groups and then add the proper customers to each group.
I have a help desk team managing the tickets, but is there a way I can be emailed if a escalation occurs? (this way i can step in and contact the customer)

Thoughts on the best way to do this?

Thanks!
Dan