Config item with webservice

[givmeasec]

HI guys.
Can I know is that any way to use webservice to change cmdb (config item)-for example change the model number of the config item (computer) ?
Any guide for this on using soap http because i am quite new on it (Beside the otrs documentation)

Regards
Brian

[grrrreg]

Hi,

OTRS is shipped with a very clever RPC interface: /bin/cgi-bin/rpc.pl, which doesn't handle CMDB by default. But it is very easy to patch it, like this post explains: http://www.iniy.org/?p=20. This post explains how to enable RPC authentication in SystemConfig, don't forget this part ! So what I did for a (successfull) try was:

- Copy rpc.pl to itsmrpc.pl
- Edit itsmrpc.pl:

Code: Select all

use Kernel::System::CustomerCompany;
use Kernel::System::Ticket;
use Kernel::System::LinkObject;
+ use Kernel::System::ITSMConfigItem;
[...]
$CommonObject{TicketObject}          = Kernel::System::Ticket->new(%CommonObject);
$CommonObject{LinkObject}            = Kernel::System::LinkObject->new(%CommonObject);
+ $CommonObject{ITSMConfigItem}            = Kernel::System::ITSMConfigItem->new(%CommonObject);

"+" lines are the code I added. Now I can use http://myotrssite/itsmrpc.pl within my perl/php/java/whatever code to access OTRS::ITSM functions. To discover these functions, go to your OTRS root directory, and type:

Code: Select all

perldoc Kernel::System::ITSMConfigItem

Here is an example for retrieving all CIs for a specific CI Class:

Code: Select all

#!/usr/bin/perl

use strict;
use Data::Dumper;
use SOAP::Lite;

my $User='user';
my $Pw='pass';

my $RPC = new SOAP::Lite(proxy => 'http://myotrssite/otrs/itsmrpc.pl',uri => 'http://myotrssite/Core');

my $res = $RPC->Dispatch($User,$Pw,'ITSMConfigItem','ConfigItemResultList',ClassID => "147");

die $res->fault->{faultstring} if $res->fault;
print Dumper ($res->result)."\n";

[skullz]

Hi,

OTRS is shipped with a very clever RPC interface: /bin/cgi-bin/rpc.pl, which doesn't handle CMDB by default. But it is very easy to patch it, like this post explains: http://www.iniy.org/?p=20. This post explains how to enable RPC authentication in SystemConfig, don't forget this part ! So what I did for a (successfull) try was:

- Copy rpc.pl to itsmrpc.pl
- Edit itsmrpc.pl:

Code: Select all

use Kernel::System::CustomerCompany;
use Kernel::System::Ticket;
use Kernel::System::LinkObject;
+ use Kernel::System::ITSMConfigItem;
[...]
$CommonObject{TicketObject}          = Kernel::System::Ticket->new(%CommonObject);
$CommonObject{LinkObject}            = Kernel::System::LinkObject->new(%CommonObject);
+ $CommonObject{ITSMConfigItem}            = Kernel::System::ITSMConfigItem->new(%CommonObject);

"+" lines are the code I added. Now I can use http://myotrssite/itsmrpc.pl within my perl/php/java/whatever code to access OTRS::ITSM functions. To discover these functions, go to your OTRS root directory, and type:

Code: Select all

perldoc Kernel::System::ITSMConfigItem

Here is an example for retrieving all CIs for a specific CI Class:

Code: Select all

#!/usr/bin/perl

use strict;
use Data::Dumper;
use SOAP::Lite;

my $User='user';
my $Pw='pass';

my $RPC = new SOAP::Lite(proxy => 'http://myotrssite/otrs/itsmrpc.pl',uri => 'http://myotrssite/Core');

my $res = $RPC->Dispatch($User,$Pw,'ITSMConfigItem','ConfigItemResultList',ClassID => "147");

die $res->fault->{faultstring} if $res->fault;
print Dumper ($res->result)."\n";

hi..i trying to follow your explanation..
when i execute a script to retrieving all CI,
i got an error "No Such Object ITSMConfigItem".
refer screenshot..
any idea??

[crons]

I followed the above instructions, and used ConfigItemAdd function . I was able to create new ConfigItem (data got inserted into ConfigItem Table). But how to accomidate the rest attributes of ConfigItem?

[Dazz]

Well, first i want to thanks grrrreg for the head up on how to achive the comunication between RPC and the ITSM modules. I was able to create an importation script for my CMDB following that guideline.

Crons, i run into the same problem, the way to solve it is by using the function VersionAdd after you create the ConfigItem.
The definition of the function is on $OTRS/Kernel/System/ITSMConfigItem/Version.pm

Good luck

[crons]

What array for XMLData does it accepts here:?

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 my $VersionID = $ConfigItemObject->VersionAdd(
        ConfigItemID => 123,
        Name         => 'The Name',
        DefinitionID => 1212,
        DeplStateID  => 8,
        InciStateID  => 4,
        XMLData      => $ArrayHashRef,  # (optional)
        UserID       => 1,
    );

I need example of $ArrayHashRef. I tried this:

Code: Select all

my $ArrayHashRef = {
     'CPU' => 'Intel',
     'Model' => 'HP',
     'Vendor'=> 'Vendor Name',
     'Type'=> 'Laptop',
     'Description'=> 'Description Goes here',
     'Owner' => '',
     'SerialNumber' =>'999999',
     'OperatingSystem' =>'Fedora',
     'HardDisk'=>'Segate',
     'Capacity'=>'500GB',
     'Ram'=>'4GB DDR3',
     'FQDN'=>'test.test',
     'NIC'=>'Adapter 990099',
     'IPoverDHCP'=>'Yes',
     'GraphicAdapter'=>'',
     'WarrantyExpirationDate'=>'2012-12-12',
     'InstallDate'=>''
    };