Creating tickets from external application
Moderator: crythias
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bermelian
- Znuny newbie
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- Znuny Version: 3.1.10
- Real Name: Nelson J. Manio
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Creating tickets from external application
Is it possible to create tickets/changes from external. If I have a CRM application, is there a way to create tickets into OTRS ? Is there an exposed service which the external application can invoke to create tickets with ?
OTRS 3.1.10
ITSM 3.1.6
CentOS 6.3 (Vmware)
ITSM 3.1.6
CentOS 6.3 (Vmware)
Re: Creating tickets from external application
Yes, SOAP. See http://dev.otrs.org/ and an example http://faq.otrs.org/otrs/public.pl?Acti ... ItemID=369
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crythias
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Re: Creating tickets from external application
also, of course, email.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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