how to use rpc/soap interface

[krzak]

Hi,

I stuck with RCP/SOAP interface. How it should be used? I cant figure out what is difference between "rpc.pl" or "nph-genericinterface.pl". Non of them is working for me anyway:

this is how I'm trying to connect at the moment:

Code: Select all

my $RPC = new SOAP::Lite( proxy => 'http://my-host/otrs/nph-genericinterface.pl/Webservice/webservice', uri => 'http://www.otrs.org/TicketConnector/' );
print "NOTICE: TicketObject->TicketGet(TicketID => 1653)\n";
my $som = $RPC->Dispatch( $User, $Pw, 'TicketObject', 'TicketGet', TicketID => '1653' );
die $som->fault->{faultstring} if $som->fault;
print $som->result;

so I get "Got no OperationType" error message.

I tried (based on rpc-example.pl:

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my $RPC = new SOAP::Lite( proxy => 'http://my-host/otrs/rpc.pl', uri => 'http://localhost/Core' );
print "NOTICE: TicketObject->TicketGet(TicketID => 1653)\n";
my $som = $RPC->Dispatch( $User, $Pw, 'TicketObject', 'TicketGet',TicketID => '1653' );
die $som->fault->{faultstring} if $som->fault;
print $som->result;

but no luck, result is empty, while Ticket exists for sure.

What I'm doing wrong?

[jojo]

The rpc.pl is the old fashioned one. It directly gives you access to OTRS Ticket API.

The other one is the Generic Interface, please read admin and development manual topics on this first