Customer Authentication Error

[StefaniaS]

Hello,
I have a problem with the authentication of some customers in OTRS v. 3.1.8. I've made the LDAP configuration with this parameters

Code: Select all

  # Customer Authentication: Uso LDAP
    $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';

    # Customer Authentication: Hostname/IP  
    $Self->{'Customer::AuthModule::LDAP::Host'} = 'ldapauth1.Dominio.it';


    # Customer Authentication: BaseDN
    $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=users,o=Dominio';  
	

    # Customer Authentication: UID object
    # $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
    $Self->{'Customer::AuthModule::LDAP::UID'} = 'cn';


    # Customer Authentication: UserDN
    $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=admin,o=Dominio';

    # Customer Authentication: Password
    $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'admin';

    # Customer Authentication: Filter
    # in case you want to add always one filter to each ldap query, use
    # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)'
    # $Self->{'AuthModule::LDAP::AlwaysFilter'} = '(ou=ced)';

    $Self->{CustomerUser} = {
            Name => 'LDAP Data Source',
            Module => 'Kernel::System::CustomerUser::LDAP',
	     Params => {
		  Host => 'ldapauth1.Dominio.it',
		  BaseDN => 'ou=users,o=Dominio',
		  SSCOPE => 'sub',
		  UserDN => 'cn=admin,o=Dominio',
		  UserPw => 'admin',
                AlwaysFilter => '(mail=*)',
                SourceCharset => 'utf-8',
                DestCharset => 'utf-8',
	     },
	     CustomerKey => 'uid',
	     #CustomerID => 'o',
	     CustomerID => 'mail',
	     # CustomerUserListFields => ['uid', 'cn', 'mail'],
	     CustomerUserListFields => ['cn', 'mail'],
	     CustomerUserSearchFields => ['uid', 'cn', 'mail'],
            CustomerUserSearchPrefix => '',
            CustomerUserSearchSuffix => '*',
            CustomerUserSearchListLimit => 250,
            CustomerUserPostMasterSearchFields => ['mail'],
            CustomerUserNameFields => ['givenname', 'sn'],
            CustomerUserExcludePrimaryCustomerID => 0,
            CustomerUserValidFilter => '(!(description=locked))',
            AdminSetPreferences => 0,
            CacheTTL => 0,
            ReadOnly => 1,
		Map => [
		  # note: Login, Email and CustomerID needed!
                # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly

                # Titolo
	         [ 'UserTitle', 'Title', 'personalTitle', 1, 0, 'var', '', 1 ],
                # Nome
		  [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var', '', 1 ],
                # Cognome
		  [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var', '', 1 ],
                # Accesso
		  [ 'UserLogin', 'Login', 'uid', 1, 1, 'var', '', 1 ],
                # Email
		  [ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 1 ],
                # Codice cliente
		  [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var', '', 1 ],
                # Telefono
	         [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '', 1 ],
                # Cellulare (NEW)
	         [ 'UserMobile', 'Mobile', 'mobile', 1, 0, 'var', '', 1 ],
                # Address (NON UTILIZZATO)
	         # [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var', '', 1 ],
                # Commento (NON UTILIZZATO)
	         # [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
                # Direction (NEW)
	         [ 'UserDirection', 'Direction', 'ou', 1, 0, 'var', '', 1 ],
                # Company (NEW)
	         [ 'UserCompany', 'Company', 'company', 1, 0, 'var', '', 1 ],
                # Type (NEW)
	         [ 'UserType', 'Type', 'employeeType', 1, 0, 'var', '', 1 ],
                # Location (NEW)
	         [ 'UserLocation', 'Location', 'l', 1, 0, 'var', '', 1 ],
            
		],
    };

When some customer try to login they get this message: "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator."
I checked the parameters in my LDAP and they seems to be the same as for other users.

Do you have any suggestion to solve this problem?

Thanks,
Stefania

[jojo]

In Auth part you are using CN as Unique Key/ID in Customer Data Part you are using the uid.

These values need to be the same

[StefaniaS]

Thanks, I've changed the parameters and set both to 'uid', but it still gives another error: 'Login failed. Username or password incorrect'
I've tried to search this custmer that can't login in the users tab but they aren't there.

I think it could be another problem.

Stefania

[StefaniaS]

Dunno how, but now it' works.
Thanks