Forward to email adresses based on subject

[cmmarques]

Hi all,

We receive 4 daily emails that share a specific subject, in a queue. I want to be able to forward those emails/tickets automatically to a few individual email addresses. I came across a topic that instructed to use Postmaster Filter and Generic Agent. I can mark the header based on the specific subject but in the generic agent form i don't seem to find the forward to email option of any sort.

Thanks in advance.

[crythias]

ask your mail recipient box to do that.

[cmmarques]

Do you mean it's simpler to do it in the mail recipient box or it's not possible to do it with OTRS?

[crythias]

Do you mean it's simpler to do it in the mail recipient box or it's not possible to do it with OTRS?

I mean it's a bit of a pain to do what you request. Would these additional recipients be considered "agents" or "customers" or "bystanders"?
If agents, that'd be easy enough. Just make them part of the queue.
If customers, maybe not so easy. You might try a notification event/Subject match/Article Create.
If bystanders with no access to the ticketing system, it may be easier to do it at the mailbox.