OTRS wont send auto response from incoming tickets

[isvein]

Hey

I cant get our company OTRS installation to send emails when tickets are send to the support email.
If I run the "otrs.PostMasterMailbox.pl" manualy from terminal as suod user I get:

"Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender
at /opt/otrs/Kernel/System/Email/SMTPTLS.pm line 172"

If I try to reply from the web-gui it work, and it fetch the mails correct.
I can see in the ticket that the autoresponse is added to the history of the ticket.

I read a lot here about the same error and have changed the setting where the support email is at every place I can think of.

Then I setup the system first time, I skipped the IMAP/SMTP part of the wizard.
I know the email we are using is working bouth ways, at least in Mail for OSX.

System:
Ubuntu Server 10.4 LTS
Exchange 2007 (office365)

[jojo]

please ask your exchange admin to allow the OTRS server to send with different email addresses as the error clearly states this is an exchange issue: 550 5.7.1 Client does not have permissions to send as this sender

[isvein]

I see, I guess we are stuck then because we are using an office365 hosted exchange so I guess we cant get this changed.
But I kinda don't understand why the system tries to send with another email address then I use the same email every place, System Email Addresses, smtp authentication, headers, envelope and so on.

[jojo]

notifications are sent with empty envelope from

you can change this to a fixed one

[isvein]

I have changed the "NotificationSenderEmail" in "Framework -> Core" but still same error......

[crythias]

http://community.office365.com/en-us/fo ... 42459.aspx

[isvein]

The only thing I get out from that link is howto check if the Exchange user have the " SendAs AccessRights" on or off.

[jojo]

has the user these permissions?

[isvein]

Hi

I tested now, but then I try to run the "Get-RecipientPermission" I get an error that the cmdlet dont exist.
As far as I can understand this happens if you loginto exchange with another account but the super-admin account for Office365.
I dont have that for our company so cant seem to fix this problem yet.

[isvein]

OK, I got reply form the 365 admin here, and he tells me that the email account I use only cant send mail on behaf of others and that we cant set it to "anyone".

So I kinda need to find out who OTRS try to send as/from or else we need to use another SMTP server.

[crythias]

The sender is the System Address attached to the Queue.

[isvein]

Thanks
But this makes me still confused because the system adress attached to the queue is the same email as it pulls from and that the customers sends to.
I have the same email on every queue (RAW, Postmaster, misc and Junk)
So it seems like the email dont have "SendAs AccessRights" to/from itself.....that sounds strange, but thanks for all the help so far

[jojo]

Auto Replies are send without mail from (which is RFC conform)

[isvein]

Hello again
We now tried with an open SMTP server we have and now I get some other errors:

Message: Can't send to myworkadress@myworkplace.no': 5505.1.1 <myworkadress@myworkplace.no>: Recipient address rejected: User unknown in local recipient table

Message: Can't send to 'some-none-work-adress': 5545.7.1 <some-none-work-adress>: Relay access denied


EDIT: Tried to add the sender email to OTRS as an customer and then it worked, but thats not very flexible.........

[jojo]

Again, the mailserver gives you an clearly stated error

Message: Can't send to 'some-none-work-adress': 5545.7.1 <some-none-work-adress>: Relay access denied

So it seems that you did not use any authentification... You should get someone with basic mailserver experience (especially SMTP) for help

[isvein]

Thats correct.
This SMTP server is an open relay and dont need authentication, it should work, but wil try with an user