Internal Server Error SMTP send email

[AndersNilsson]

Dear All,

I hope that you will be able to figure out why OTRS craches when trying to send email.

We are running OTRS on windows (pre-packaged install from OTRS web version 3.1.9)

Our server can send email confirmed by sending email through telnet and smtp on port 25.

OTRS has been configered to use smtp with appropriate credentials , but ass soon as we try to send an email i.e administrative note we get a white page internal server error ... i have tried to look in the log but this is the only thing we have ... and that dosent tell me so much but my hope is that someone here has a clue

[Mon Oct 8 08:45:04 2012][Error][Kernel::System::Email::SMTPS::Send][137] Can't connect to 172.16.169.XX: Bad file descriptor!
[Mon Oct 8 08:45:04 2012][Info][Kernel::System::Email::Send] Error sending message
[Mon Oct 8 08:45:04 2012][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'PendingReminder' notification .
[Mon Oct 8 10:35:11 2012][Notice][Kernel::System::Auth::DB::Auth] User: Anders authentication ok (REMOTE_ADDR: 172.16.171.XX).
[Mon Oct 8 10:36:28 2012][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue!
Scheduler is restarting...!

Many thanks // Anders

[AndersNilsson]

Dear All,

Found the error, wrong account used ... although it would have been nicer with a error message like authentication failed instead then Internal server error
but thats perhaps a task for the dev team

So if you receive Bad file descriptor error in log check first authentication that solved our issue

Regards Anders