hello, i looked at how to configure autoresponse for client emails and i have the same configuration but still clients are not getting autoemail response.
i have some filters configured but none of them is x-headerloop.
when a client sends an email to the otrs system he doesn't get a reply but in the history on the ticket the following is written:
Sent no auto-response because the sender doesn't want an auto-response (e. g. loop or precedence hea[...]
has anyone had this problem and know the solution?
otrs no sending client autoresponse upon email
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crythias
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Re: otrs no sending client autoresponse upon email
The customer is sending from a mailing list.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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