Dear All,
My systems is currently configure to email each note that anyone adds to any ticket.
Is it possible to attach/list all the previous notes to every new note created?
Regards
Steven Vella
How to send history notes
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Re: How to send history notes
Why are anyone not using the "Reply" feature for this?svella wrote:My systems is currently configure to email each note that anyone adds to any ticket.
It would be easier to accomplish this if they "Replied" to the previous correspondence that included the previous "Reply"svella wrote:Is it possible to attach/list all the previous notes to every new note created?
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Re: How to send history notes
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Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com