how to auto set the priority base on SLA

nadzir91 · Post by **nadzir91** » 09 Oct 2012, 03:32

how can i do to set the priority base on SLA..example :
when SLA 1 is choose priority will set to high.
when SLA 2 is choose priority will set to normal.
when SLA 3 is choose priority will set to low.

can anyone help me?

Post by **crythias** » 09 Oct 2012, 13:41

nadzir91 · Post by **nadzir91** » 10 Oct 2012, 03:07

which one of ACL?

nadzir91 · Post by **nadzir91** » 10 Oct 2012, 05:58

with ACL i just can set the posible value of the priority..how to make it automatically set priority to high when SLA Level 1 is selected..anyone?

jojo · Post by **jojo** » 10 Oct 2012, 06:52

you need to develop an event module for this

nadzir91 · Post by **nadzir91** » 10 Oct 2012, 08:55

yeah thanks jojo. i think event module can help me but where can i find example coding for set priority using event module?

jojo · Post by **jojo** » 10 Oct 2012, 09:14

have a look on Kernel/System/Ticket/Event/Test.pm or other modules in this directory. Also have a look in the devel docs on doc.otrs.org and dev.otrs.org

Post by **crythias** » 10 Oct 2012, 13:22

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how to auto set the priority base on SLA

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