[SOLVED]Sending email on New tickets : Email/web

[jnkbcs]

I have looked at all the settings and configured to my best knowledge all the notifications. I can get the forgot password email but when my users submit an email or a web ticket they do not get an email stating thank you and ticket #. any help would be greatly appreciated.

[jojo]

you need to configure an auto reply. Please also read the admin docs (http://doc.otrs.org)

[jnkbcs]

I have read the manual and my reply on new ticket is setup. when i recieve an email the customer does not get a reply nor is there is a new user created.

If there is a few pages in the manual ( i downloaded the Admin one) plewase point me to the section or page number.

[crythias]

AutoReply is set per queue.
Customers don't get auto created just because they send an email.

[jojo]

http://doc.otrs.org/3.1/en/html/adminar ... onses.html

[jnkbcs]

Ok I have added it to the queue and all looks right. I send in an email I still do not get anything.

Http://jnkbcs.biz is the site
Jnkbcssupport@gmail.com

The customer was created and then removed. (Gasp! Back end manipulation) to avail no reply.


Any way to get account created from email if they never log in?

[jojo]

show a scrennshot of the config. Customers need to be created manually

[jnkbcs]

Here are the screenshots of all my queues

[jnkbcs]

And the last one:

[jojo]

you need to define an auot reply, not auto reply / new ticket!

[jnkbcs]

how is this:

[jnkbcs]

EUREKA!!!!!!! it works!!!!!. Thx so Much