OTRS Iphone App Queues Visibility

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jreno
Znuny newbie
Posts: 34
Joined: 20 Jul 2011, 15:15
Znuny Version: 3.0.10
Real Name: Peter Miller
Company: PC

OTRS Iphone App Queues Visibility

Post by jreno »

Hi,
we use the iphone app on a regular basis (especially our directors, managers).

I wonder why I cant see all queues under "Queue View", although my account has admin rights and write permissions on all queues and in my personal settings all queues are highlighted.
I can only see the 2-3 queues where I have tickets assigned (we have about 20 queues in operation).

Does anybody whats the logic behind this app? Is it possible to display all queues so someone can browse the queues?

regards,
Jreno
--
OTRS 3.0.10 running on Debian Squeeze || Serving 600 users / 20 queues / 10 companies
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: OTRS Iphone App Queues Visibility

Post by jojo »

Queue View only show Queues with unlocked tickets where you have rw permissions
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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jreno
Znuny newbie
Posts: 34
Joined: 20 Jul 2011, 15:15
Znuny Version: 3.0.10
Real Name: Peter Miller
Company: PC

Re: OTRS Iphone App Queues Visibility

Post by jreno »

Thanks!
--
OTRS 3.0.10 running on Debian Squeeze || Serving 600 users / 20 queues / 10 companies
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