Fetching IMAP email using NTML Auth

[tufinanciera]

Hello all,

I have an email server that uses NTML Auth method and i am trying to configure OTRS HelpDesk to Fetch emails through IMAP, but i got an Auth error, i can not select anywhere that i can find the Auth Method.

This is the error i got when i hit "Fetch Mail", on PostMaster Mail Accounts section on the Administration:

Backend ERROR: OTRS-CGI-33 Perl: 5.12.1 OS: linux Time: Mon Oct 22 16:57:32 2012 Message: IMAP: Auth for user hdti/10.0.70.252 failed! Traceback (10410): Module: Kernel::System::MailAccount::IMAP::_Fetch (v1.12) Line: 127 Module: Kernel::System::MailAccount::IMAP::Fetch (v1.12) Line: 79 Module: Kernel::System::MailAccount::MailAccountFetch (v1.17) Line: 424 Module: Kernel::Modules::AdminMailAccount::Run (v1.28) Line: 69 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.90) Line: 46

I am using:
OpenSuse 11.3
OTRS 3.1.10

None special addon or another package

Anyone can help ??

Thanks !!

[jojo]

you need to correct the correct username and passwort for this user

[tufinanciera]

you need to correct the correct username and passwort for this user

It is not a username/password issue, obviously i check it several times using easy passwords so it must the authentication ?? i am 100% sure is not a typo error. Unless i need to put something extra there for the NTML Auth method ???

[jojo]

OTRS does not use ntlm for authentication. So check logs on your mailserver

[tufinanciera]

OTRS does not use ntlm for authentication. So check logs on your mailserver

What should i look for on the logs ?, execpt for the auth failure ??, what i really need to know is if OTRS have a way to change the Auth Metohd to use NTML, if another person has run with the same problem and know how to solve it.

At the moment i see on the options of method: IMAP, IMAPS, IMAPTLS ... is there a way to add NTML, or to configure it on a file level ? maybe a config file ?

[jojo]

OTRS does not support NTLM for IMAP